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Browser crashing repeatedly, even in troubleshooting mode

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

dvs5
dvs5
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The page I was on randomly crashed earlier today, and now every time I try to open another webpage, it crashes within 1-5 seconds of when I try to open it. I have tried restarting Firefox and running it in troubleshooting mode, neither of which helped. My Firefox version is up-to-date, and I have never had this issue before; I'm also not getting the "crash reporter" dialogue so I don't have access to information about the crashes, even through the Finder library. I'm not sure what's going on?

The page I was on randomly crashed earlier today, and now every time I try to open another webpage, it crashes within 1-5 seconds of when I try to open it. I have tried restarting Firefox and running it in troubleshooting mode, neither of which helped. My Firefox version is up-to-date, and I have never had this issue before; I'm also not getting the "crash reporter" dialogue so I don't have access to information about the crashes, even through the Finder library. I'm not sure what's going on?

All Replies (2)

dvs5
dvs5 Question owner
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Okay, so, I restarted my Mac and the problem has resolved itself, so I guess it's okay?

FredMcD
FredMcD
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Let's hope so. But if you get another crash:

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address box;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.