Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks not synced after resetting my account password

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by Paul

more options

Hello, My bookmarks not synced on my device after an software update of my phone. Previously I uninstalled the firefox and then after upgrading to latest software I have an issue in signing in.Thats why I resetted my password . And then I'm able to login with my account but my bookmarks never synced.(Have used email sign in) Help!.

Hello, My bookmarks not synced on my device after an software update of my phone. Previously I uninstalled the firefox and then after upgrading to latest software I have an issue in signing in.Thats why I resetted my password . And then I'm able to login with my account but my bookmarks never synced.(Have used email sign in) Help!.

All Replies (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.