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FF69 doesn't accept current Google Password so I can change it.

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I received a warning from Experian that my Gmail address has been compromised on the Dark Web. So I went to FF69 to change my password. FF would not accept the current password as valid. I checked the password in FF Logins and Passwords and I had entered the correct current password. What do I do?

I received a warning from Experian that my Gmail address has been compromised on the Dark Web. So I went to FF69 to change my password. FF would not accept the current password as valid. I checked the password in FF Logins and Passwords and I had entered the correct current password. What do I do?

Chosen solution

To build on My_Cheese_Is_Slippin's answer, I would recommend following Google's steps to reset your password, especially if this is occurring outside of Firefox.

After resetting your password, check to see if Firefox will recognize the new login info.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
66 solutions 765 answers

Hi bmurray47, Have you tried another browser?

Also, you can double-check the compromise at Firefox Monitor: https://monitor.firefox.com/

Hi bmurray47, Have you tried another browser? Also, you can double-check the compromise at Firefox Monitor: https://monitor.firefox.com/
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Ballison
  • Top 25 Contributor
  • Administrator
13 solutions 74 answers

Chosen Solution

To build on My_Cheese_Is_Slippin's answer, I would recommend following Google's steps to reset your password, especially if this is occurring outside of Firefox.

After resetting your password, check to see if Firefox will recognize the new login info.

To build on My_Cheese_Is_Slippin's answer, I would recommend following [https://support.google.com/accounts/answer/41078?co=GENIE.Platform%3DDesktop&hl=en Google's steps to reset your password,] especially if this is occurring outside of Firefox. After resetting your password, check to see if Firefox will recognize the new login info.
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Question owner

I had to go into Gmail, click on the Gear icon, Accounts and Import, Change Password. I haven't checked it to see if it is now changed and valid. Will know in a minute.

I had to go into Gmail, click on the Gear icon, Accounts and Import, Change Password. I haven't checked it to see if it is now changed and valid. Will know in a minute.
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Question owner

The Gmail password has been successfully changed. Firefox's Logins and Passwords had the old one until I restarted Gmail. When it found the old password didn't work, I put in the new one and all is well now. Now to change 4 other devices.

The Gmail password has been successfully changed. Firefox's Logins and Passwords had the old one until I restarted Gmail. When it found the old password didn't work, I put in the new one and all is well now. Now to change 4 other devices.
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Ballison
  • Top 25 Contributor
  • Administrator
13 solutions 74 answers

Glad to hear that worked for you!

Glad to hear that worked for you!
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