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Firefox crashes

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Firefox crashed after being infected with Executor trojan. Won't even start up in FF safe mode. Any ideas?

Firefox crashed after being infected with Executor trojan. Won't even start up in FF safe mode. Any ideas?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

More Information

AdapterDeviceID: 0x0126
AdapterVendorID: 0x8086
BuildID: 20181114214635
ContentSandboxCapable: 1
ContentSandboxLevel: 3
CrashTime: 1543079186
DOMIPCEnabled: 1
EventLoopNestingLevel: 1
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1542649390
Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1181
StartupCrash: 0
StartupTime: 1543079184
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0126","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro8,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",12:"JS Helper",11:"JS Helper",14:"JS Helper",13:"JS Helper",17:"Cache2 I/O",18:"Cookie",20:"GMPThread",21:"Compositor",22:"VRListener",23:"ImgDecoder #1",24:"ImageIO",25:"IPDL Background",29:"DOM Worker",33:"StyleThread#2",32:"StyleThread#1",31:"StyleThread#0",36:"StreamTrans #25",33:"StreamTrans #27",34:"StreamTrans #28",35:"StreamTrans #29",38:"ImageBridgeChild",
Throttleable: 1
UptimeTS: 1.9201749
Vendor: Mozilla
Version: 63.0.3
useragent_locale: en-US

FredMcD
  • Top 10 Contributor
4260 solutions 59646 answers

What's your computer system and Firefox version?

First let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

What's your computer system and Firefox version? First let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.