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My Firefox was updated to 8.0 today and my saved logins and passwords are missing. ok yesterday.

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  • 4 have this problem
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  • Last reply by Happy112

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My Firefox was updated to 8.0 today and my saved logins and passwords are missing. ok yesterday.

My Firefox was updated to 8.0 today and my saved logins and passwords are missing. ok yesterday.

All Replies (7)

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There no such thing as 8.0. What are you referring to?

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Note that this is likely about Firefox 58.0 with a missing leading '5'.

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.

If you have this folder on the desktop then try to recover logins.json and key3.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Otherwise you can check in Windows Explorer if there is a previous version of these files available.

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WestEnd said

There no such thing as 8.0.

Firefox 8.0 certainly existed back in 2011. I agree with cor-el that it was likely a typo on 58.0 and if you look at system details. https://www.mozilla.org/firefox/releases/

Modified by James

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Hi Cor-el. I do have a folder "old firefox data" but it doesn't contain the two files you mention. I think I will just have to type in passwords as and when I need them. Thanks for your help.

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sukisdad said

I think I will just have to type in passwords as and when I need them.

Maybe (just maybe) not necessary - another user reported that all he did was reboot his computer.

See his last post in this thread : https://support.mozilla.org/en-US/questions/1183565

Worth a try .......

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Thanks, I reboot every day. Didn't solve the problem.

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sukisdad said

Thanks, I reboot every day. Didn't solve the problem.

Bummer  !

How about the Refresh cor-el suggested - have you tried that  ?