Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox (any version) tabs crash once out of twice.

  • 16 replies
  • 3 have this problem
  • 42 views
  • Last reply by Rask1

more options

Firefox (58, 56, 54…) tabs crash once out of twice. Now even google searches crash. It has nothing to do with extensions or add-ons. I've also tried refreshing: same problem.

Here are the recent logs:

5F996523-4E54-4250-98CD-8DBA118033AF 12/5/17 4:07 PM 23D7BB22-55A7-4129-8216-BC394CE6D151 12/5/17 4:07 PM 7F84226C-A2A7-4D0C-9DAF-BB02202A7D15 12/5/17 4:07 PM 200448A4-F55F-45FA-AAAA-222D5C740B26 12/5/17 1:47 PM 3D056B7F-3275-426F-9ED2-DA5273BCF486 12/5/17 1:46 PM 85744997-306A-44DD-A8EF-2944583171AC 12/5/17 1:04 PM 346A610E-11F9-4628-8868-D81316922E0D 12/5/17 1:04 PM 0884AB48-6B00-4644-936A-E9EC77D5B429 12/5/17 1:04 PM FCBEC0E9-ACA7-4290-9716-7BEF54CDDF8D 12/5/17 1:04 PM 58B4FC52-D8BC-424B-B9B8-283C5A981AB2 12/5/17 1:03 PM EA34776D-7E74-42D2-9634-087ADFFCC7F2 12/5/17 12:47 PM B54D1A88-6FBF-4EEA-B444-C4850E36C4B6 12/5/17 12:47 PM 3AA4E490-2E3E-48B2-901F-7E14A4E3038B 12/5/17 12:32 PM 811E6577-5B99-4A0B-B596-47F68AD76DE6 12/5/17 12:32 PM 98610A1F-B5C8-4C43-B3A3-4C2240143A88 12/5/17 2:02 AM 9991D88A-8F65-463F-BCBD-F04943265254 12/5/17 2:02 AM 2B2CC64E-0608-4744-A559-43A2C30F9FED 12/5/17 2:02 AM 7B0E6F5C-635B-4FB5-A538-7B4D920645A5 12/5/17 2:02 AM 5B8E3985-5696-4662-9680-6EB8DD359CC5 12/5/17 12:26 AM FC772B73-FA2D-4A88-BC3C-274479A56DE2 12/4/17 9:10 PM 153F6BEE-FBDB-4A16-A651-08CC6F15FCB5 12/4/17 9:09 PM C1F3B101-061A-4B85-8B3A-3248E4151BE6 12/4/17 8:35 PM 6CE6938C-A9A3-401B-8675-12475E22C8FF 12/4/17 8:33 PM EC3354B0-B57B-4DB2-BA8F-44305AC6F624 12/4/17 5:07 PM 4E40F070-DE3E-42FB-9776-32D38DBAAC76 12/4/17 5:04 PM 99952711-E1F9-4A1B-9AD3-F95558F37C03 12/4/17 4:33 PM 4E34E692-8CA5-400E-A1FD-5E0629DCC5FD 12/4/17 1:01 AM 46D5A08D-EE01-431F-A281-05FC91C164D2 12/4/17 12:42 AM 2AAEB403-030D-49EB-A21C-57A026052AC4 12/4/17 12:41 AM BD8E6C61-AA6A-4BF3-8E34-0A07F18A2B81 12/4/17 12:41 AM 85500AF8-E31C-4E44-B365-9C65DEB9F5EB 12/4/17 12:39 AM DA704496-4AFB-4C11-BC3F-86FDA8A2DE5D 12/4/17 12:38 AM 79FA67A5-4C17-4FC5-BE4A-4085843DF480 12/3/17 11:17 PM 2D0A1C95-D804-4AA8-9BE8-AB66BEF0DED2 12/3/17 10:11 PM 4480419A-A950-4B4E-81BD-746FCB893316 12/3/17 8:24 PM CE3CCA99-1B37-4423-91E6-E04060395E7C 12/3/17 7:45 PM 4FFEDE4D-353D-4B55-800C-F67662BB585E 12/3/17 7:45 PM D94FF9B3-0724-418F-AD3B-E6CAC1B7EBD2 12/3/17 7:43 PM 1B37A273-320E-4D3E-8629-52B4463393EC 12/3/17 7:42 PM 57DE5931-5E78-44C3-A3C3-A06B4457C5DD 12/3/17 7:01 PM B2EF77FF-B16E-40E9-A066-1ABFF4A39254 12/3/17 7:00 PM D9FEB808-A361-45BB-BD6E-6EDF6582F48E 12/3/17 6:35 PM A8BA26C4-1AAB-4058-9B7C-38CBCA515AFF 12/3/17 5:23 PM 07C6B78D-A006-45CE-89F4-36F84B3C0B8C 12/3/17 4:47 PM DACBE271-7E90-4B38-A807-7FA66C310CDB 12/3/17 1:37 AM 24DF85DB-59AD-4A48-ADD8-E75BDB325FA2 12/3/17 1:12 AM A2940A89-2BEA-41B4-A274-C74393EFB522 12/3/17 1:11 AM 37D36EE4-4CCB-4BFA-9962-0A7C2DD66C70 12/3/17 12:06 AM 328D3D4A-6F73-4DA5-9A7C-C7BF1DCE463B 12/2/17 11:40 PM E71F97BB-3448-4A86-AC28-23AC1EE209E4 12/2/17 11:38 PM 1C5E7DD0-F2EA-458A-B1CD-157BB14BB34C 12/2/17

All Replies (16)

more options

Even clicking on my question on this forum crashes…

more options

FF57.0.1 is the version you should use not beta versions. That way it can be isolated to where the problem is.

more options

Also, all the opened tabs, if I leave them for a couple of minutes, when I activate them, reload.

Here is a list of recent tab crashes logs (I just googled something and let the bugs flow):

b* p-00d03453-c90f-460a-aad0-913390171205 1 minute ago

  • bp-d4e44da3-0238-43b8-8b95-dc0630171205 1 minute ago
  • bp-a246386d-2429-498a-bdc0-2bf8c0171205 1 minute ago
  • bp-a52f7d05-1067-4376-bf36-538130171205 1 minute ago
  • bp-f2c446ae-88aa-42dd-9780-35fa90171205 2 minutes ago
  • bp-9e693ea6-9d4a-4797-a154-802280171205 2 minutes ago
  • bp-fcaf2b1a-5627-4979-89ca-4f17b0171205 2 minutes ago
  • bp-6250febf-e765-48ba-a8a6-2b02c0171205 2 minutes ago
  • bp-eacf83fc-a0da-4208-aed9-be05e0171205 2 minutes ago
  • bp-61e80bef-27df-4f7a-9c9e-383440171205 2 minutes ago
  • bp-b95a86df-3373-47e7-aad2-1100f0171205 2 minutes ago
  • bp-f90d76de-3f0c-4182-bdd1-341aa0171205 2 minutes ago
  • bp-106806ec-567b-4c48-9c4d-f1b330171205 2 minutes ago
  • bp-16741c5e-dacf-436d-8c78-c10fb0171205 2 minutes ago
  • bp-d3db27a0-10f5-4fba-a675-357960171205 2 minutes ago
  • bp-5cd335b5-a6e5-4455-b631-5cd060171205 3 minutes ago
  • bp-db60661e-e151-45c4-a728-501fd0171205 3 minutes ago
  • bp-cf270bed-6a03-485f-875b-b9fb10171205 3 minutes ago
  • bp-f5ec41d4-ba91-46d1-abbf-48a550171205 3 minutes ago
  • bp-e8fd582d-6eb4-439f-9b0d-a43000171205 3 minutes ago
  • bp-75aceee6-7dc0-4ef9-9a82-1c40c0171205 3 minutes ago
  • bp-a902adfc-a4b8-44ae-acf9-78c020171205 3 minutes ago
  • bp-8ab51b70-27ff-485f-9042-1d7850171205 4 minutes ago
  • bp-6dc500ac-f108-4195-b36e-6c86f0171205 4 minutes ago
  • bp-04ea8add-a932-47b5-a091-1e6c70171205 4 minutes ago
  • bp-04e96c60-226c-4ed2-9dea-a2b3d0171205 4 minutes ago
  • bp-a9238a31-abe0-4d96-94c1-f3bd70171205 4 minutes ago
  • bp-4cfb0512-2d75-43e7-abf3-daf4e0171205 4 minutes ago
  • bp-3da165d1-81df-4a29-be62-4b0d30171205 4 minutes ago
  • bp-66d13ad4-c905-47b1-9b7e-0d4770171205 5 minutes ago
  • bp-f34f410e-8da6-46f6-abf2-230360171205 7 minutes ago
  • bp-2c1dfa8f-bb04-41fd-a2f5-58e5b0171205 7 minutes ago
  • bp-ef45885c-ef3a-4165-ac47-e83fb0171205 11 minutes ago
  • bp-1c00dc2e-9039-4067-b197-4ff7d0171205 11 minutes ago
more options

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Basically since on a Mac can not update Video Card Drivers but suggest you try.

Not a lot on this in the last years.

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) what ever the Mac is (do not do Macs) Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

more options

Hi, thanks for trying. But this didn't work… Some pages crash from the start (Amazon), others, later on (Wikipedia, French public radio)…

Recent tab crashes:

bp-971ee9e0-4d35-4b30-99d3-494b41171206 6 minutes ago bp-6ade9b61-eaad-421a-a817-4dafc1171206 54 minutes ago bp-f451aa6a-12d0-4c07-9b08-502f20171206 6 hours ago bp-18fd2bd0-6d0f-46c6-a112-6a59f1171206 8 hours ago

Modified by Rask1

more options

You can check in Font Book for font issues like corrupted and duplicate fonts.

You can check for sandbox security related issues.

You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

more options

Thanks, but I still get tabs crashing, and it also seems now pages won't even try to load. I now also get this message:

"The connection has timed out"…

Examples of sites that won't load (won't even load the bookmark's address in the address bar): http://www.cnrtl.fr/definition/, liberation.fr

Modified by Rask1

more options

The crash reports are from a Firefox 56.0b9 Beta version

  • Firefox 56.0b9 Crash Report [@ CoreText@0x30e52 ]

Do the crashes still occur with the current release (57.0.1)?

more options

Hi, as I said, it happens whatever the version…

Cf. bp-d305bdce-41a8-466b-863d-b8eb81171207 9 hours ago bp-7588ab3e-4a32-491c-9b12-0cedf1171207 10 hours ago bp-73d34215-fe09-42b6-967b-f1b711171212 12 minutes ago bp-05cb8669-558b-4232-8c85-1785e1171212 15 minutes ago bp-4e46713f-6ae8-4b43-b8ee-a4e721171211 22 hours ago bp-8ebd48b5-87fc-4314-8066-1d4721171210 2 days ago

Other website that simply won't even try to load: https://www.nytimes.com/thedaily

Modified by Rask1

more options

So… no idea why this is happening? Help needed! Thanks

more options

Try to update to Firefox 57.0.2

  • Firefox -> About Firefox

You can check for sandbox security related issues.

You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

more options

Hi again you already gave me the advice about the sandbox config, cor-el… and the problems occur whatever the version of firefox. Pages still crash or won't open.

Modified by Rask1

more options

Knowing the amount of ram would help.

The Sandbox stuff was to do with your system only, usually never give that out.

You could try this please : Go the Menu then Tools --> Options --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multiprocessor = slow again. TRY 2 (yes another but diff 2) Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

more options

Hi,

there is not correspondent pathway. In my tools menu, there is only "downloads, add-ons, sync, web developer and page info".

Or you're talking about the prefs, and there is only one "Performance" box: "use recommended performance settings". Once that is unchecked, all I get is "use hardware acceleration when available", with a "content process limit" (set at 4) and nothing else. Nothing that resembles what you mention.

New problem by the way: many pages are considered "dangerous" and need me to confirm the certificate etc. We're talking about mainstream pages, nothing underground or "dark"…

Thanks

more options

You can click the "Advanced" button to expand this section and show extra details. If the certificate is not trusted because no issuer chain was provided (SEC_ERROR_UNKNOWN_ISSUER) then click the blue error message to expand this section and show the certificate chain. You can click "Copy text to clipboard" and paste this base64 encoded certificate chain text in a reply. That will allow us to details like the issuer of the certificate.

  • always be cautious when you get an 'Untrusted' error message
  • never create a permanent exception without investigating the cause and only use this to inspect the certificate
more options

This is all I get in the "performance" section:

Performance Use recommended performance settings These settings are tailored to your computer’s hardware and operating system. Use hardware acceleration when available Content process limit Additional content processes can improve performance when using multiple tabs, but will also use more memory.

Nothing else expands, and I don't get the message you mention.

Modified by Rask1