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firefox crash at startup

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by throni

throni
throni
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Suddenly Mozilla start to crash at startup and directly go to the report submit window. Please find the latest report IDs

1486369462 1486369316 1486368796 1486289257

I want to keep my bookmarks and history from profile. Please guide me if not possible to fix. (Now I’m alternately using nightly, which is working fine like before)

Suddenly Mozilla start to crash at startup and directly go to the report submit window. Please find the latest report IDs 1486369462 1486369316 1486368796 1486289257 I want to keep my bookmarks and history from profile. Please guide me if not possible to fix. (Now I’m alternately using nightly, which is working fine like before)

All Replies (4)

philipp
philipp
  • Moderator
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Hi, sorry these wasn't a crash report id but the timestamp of when the crash occurred. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

throni
throni Question owner
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sorry for the wrong IDs. Thanks for the instructions. Please find the current IDs - Crash ID: bp-44eb1aae-4559-4340-afbb-75beb2170206 Crash ID: bp-cf13133e-c1e4-4c9c-b606-2a8612170206 Crash ID: bp-b4e68ec1-39ab-4714-a81b-406542170206 Crash ID: bp-2fddd383-47ea-4f91-a371-575862170206 Crash ID: bp-ca253a1f-c064-4ed9-a7e3-d7e6d2170206

philipp
philipp
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thanks well. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

throni
throni Question owner
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philipp said

thanks well. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Thanks for the information. Waiting for the new release :(