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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by TabithaB

TabithaB
TabithaB
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Crash ID: bp-bc2da201-0ba1-4554-929b-6ee802151023 I ran two updates this morning on my mac and have not been able to use firefox since. The updates were a security update for OS X and an update to the app Xcode (which I don't use at all) I attempted to use firefox immediately after the updates, no go. I restarted my laptop, no go. Just keep getting crash report window. Cannot start in safe mode and have no idea what I can do. I am downloading an OS X upgrade now (El Capitan) Don't know what that'll do.

Crash ID: bp-bc2da201-0ba1-4554-929b-6ee802151023 I ran two updates this morning on my mac and have not been able to use firefox since. The updates were a security update for OS X and an update to the app Xcode (which I don't use at all) I attempted to use firefox immediately after the updates, no go. I restarted my laptop, no go. Just keep getting crash report window. Cannot start in safe mode and have no idea what I can do. I am downloading an OS X upgrade now (El Capitan) Don't know what that'll do.

Chosen solution

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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All Replies (2)

Ivan Bernesty
Ivan Bernesty
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Chosen Solution

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

TabithaB
TabithaB Question owner
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I updated OS X to 10.11.1 and firefox now works. No more crashing.