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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

emorrison0614
emorrison0614
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Continuous firefox crashes, has refreshed, and started in Safe mode, without plug-ins crashes persist.

Crash ID: bp-013dd4b3-34d4-42a9-ab03-c776c2150916

Continuous firefox crashes, has refreshed, and started in Safe mode, without plug-ins crashes persist. Crash ID: bp-013dd4b3-34d4-42a9-ab03-c776c2150916

Chosen solution

Try to set the media.apple.mp4.enabled pref to false on the about:config page to disable MP4 support for the HTML5 media player.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

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All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to set the media.apple.mp4.enabled pref to false on the about:config page to disable MP4 support for the HTML5 media player.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.