X
Tap here to go to the mobile version of the site.

Support Forum

Webcam is not working, only black image

Posted

Hi I have a problem with my new bought hp pavillion 10-k000ng with windows 8 1. The camera is working just fine outside firefox, but using it for firefox hello is not working. No error message is shown, it only goes to a black image. I also do not get the media symbol beside the url field. I also tried other webpages for testing the webcam and on non it is working. Therefor, I think it must be a problem of firefox and not hello. Thank you very much for your help! cheers Evchen

Hi I have a problem with my new bought hp pavillion 10-k000ng with windows 8 1. The camera is working just fine outside firefox, but using it for firefox hello is not working. No error message is shown, it only goes to a black image. I also do not get the media symbol beside the url field. I also tried other webpages for testing the webcam and on non it is working. Therefor, I think it must be a problem of firefox and not hello. Thank you very much for your help! cheers Evchen

Additional System Details

Installed Plug-ins

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' --------------------- Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

Question owner

Thanks your your answer, but it is still not working.

Thanks your your answer, but it is still not working.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Can you post a public link to the camera?


You could try disabling Flash plugin's protected mode. The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a new hidden setting for this: (A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste flash and pause while the list is filtered (C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.


1) Enter the config by typing about:config in the address bar. 2) Enter media.mediasource.webm.enabled and press enter. 3) Right click on it and change to true, for some reason it is set as "false" which makes MSE & WebM VP9 not work properly. 4) Visit: https://www.youtube.com/html5 and check that everything is OK. 5) Try to watch a video. It should work now.


https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Can you post a public link to the camera? ------------------------ You could try disabling Flash plugin's protected mode. The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a new hidden setting for this: (A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste flash and pause while the list is filtered (C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox. ------------------------------------- 1) Enter the config by typing about:config in the address bar. 2) Enter media.mediasource.webm.enabled and press enter. 3) Right click on it and change to true, for some reason it is set as "false" which makes MSE & WebM VP9 not work properly. 4) Visit: https://www.youtube.com/html5 and check that everything is OK. 5) Try to watch a video. It should work now. ------------------ https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

You can check the Web Console (Firefox/Tools > Web Developer) for error messages.

You can check the Web Console (Firefox/Tools > Web Developer) for error messages. *https://developer.mozilla.org/Tools/Web_Console