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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by ianesplin

ianesplin
ianesplin
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Firefox crashes on opening when activated by a link in ArchiCad such as the help menu which goes to a website. It works perfectly otherwise. I have the lastest version and tried resetting but no change. Here is the report: https://crash-stats.mozilla.com/report/index/4415af0e-74fd-4c5b-8adc-d70b22150817

Firefox crashes on opening when activated by a link in ArchiCad such as the help menu which goes to a website. It works perfectly otherwise. I have the lastest version and tried resetting but no change. Here is the report: https://crash-stats.mozilla.com/report/index/4415af0e-74fd-4c5b-8adc-d70b22150817

Chosen solution

hello, this looks like an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello, this looks like an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

ianesplin
ianesplin Question owner
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Thanks. there was an update for the graphics driver which I applied but no improvement so I unchecked the hardware acceleration and that fixed it.