Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

amwasi
amwasi
more options

I was working on my Google online academic site and Mozilla crashed. What surprised me most I lost data which I had worked on today and the one for last Thursday 7th May 2015. Kindly help me recover my data as am desperate to meet a deadline.

I was working on my Google online academic site and Mozilla crashed. What surprised me most I lost data which I had worked on today and the one for last Thursday 7th May 2015. Kindly help me recover my data as am desperate to meet a deadline.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: