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Firefox 36.0.4 not working on Windows 8.1, getting error from ZULRunner

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  • Last reply by cor-el

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"Platform version 36.0.4 not compatible with minVersion<=36.0.3 maxVersion>=36.0.3" ^The error I get from ZULrunner

"Platform version 36.0.4 not compatible with minVersion<=36.0.3 maxVersion>=36.0.3" ^The error I get from ZULrunner

Chosen solution

This usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder, so in this case the application.ini file is still from the previous Firefox 36.0.3 version and not from the current Firefox 36.0.4 release. This is usually caused by security software that keeps a handle on some files.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.


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Chosen Solution

This usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder, so in this case the application.ini file is still from the previous Firefox 36.0.3 version and not from the current Firefox 36.0.4 release. This is usually caused by security software that keeps a handle on some files.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.