can't delete messages
I am attempting to follow the Mozilla support page on 'Thunderbird - cannot delete messages'.
I have opened the folder as per step 4.
In attempting step 5, Trash.msf deleted but Trash did not as it said I did not have permissions. Where to from here?
Chosen solution
You must QUIT the thunderbird before deleting the (Trash.msf) file.
Still issue, try with new profile
Create a new profile as a test to check if your current profile is causing the problems.
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird
- http://kb.mozillazine.org/Profile_Manager
All Replies (5)
Are you getting any particular error code?
Could you provide the screenshot.
Close and Reopen the Thunderbird.
Click > Get Messages
- to Sync your email
I am not getting any error codes. I simply cannot delete messages when depressing the 'delete' key. I was following the Mozilla support notes on "Thunderbird - Cannot delete messages' (copy attached'. I got to step 5, deleted trash.msf, but could not delete 'trash'.
I am running a Vista OS.
Chosen Solution
You must QUIT the thunderbird before deleting the (Trash.msf) file.
Still issue, try with new profile
Create a new profile as a test to check if your current profile is causing the problems.
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
I have posted the error message I receive when trying to delete 'trash'.
If I can manage to delete this file, it appeaqrs relatively straightforward to recreate the folder (according to support notes).
On starting Thunderbird this morning I again attempted to delete some message. IT WORKED. Whilst the issue is solved, the cause remains a mystery.
Thank you for your assistance.