X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes at start

Posted

OS Ubuntu 12.04 Now using Chromium Can't start Firefox even in safety mode, because crash screen apears immediately.

the following is the text message in detail window:

BuildID: 20140830210659 CrashTime: 1410376627 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1409796676 Notes: OpenGL: NVIDIA Corporation -- GeForce 7300 LE/PCIe/SSE2 -- 2.1.2 NVIDIA 304.116 -- texture_from_pixmap

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1311 StartupTime: 1410376591 Theme: classic/1.0 Throttleable: 1 URL: https://www.google.com/?gws_rd=ssl Vendor: Mozilla Version: 32.0 useragent_locale: chrome://global/locale/intl.properties

This report also contains technical information about the state of the application when it crashed.

OS Ubuntu 12.04 Now using Chromium Can't start Firefox even in safety mode, because crash screen apears immediately. the following is the text message in detail window: BuildID: 20140830210659 CrashTime: 1410376627 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1409796676 Notes: OpenGL: NVIDIA Corporation -- GeForce 7300 LE/PCIe/SSE2 -- 2.1.2 NVIDIA 304.116 -- texture_from_pixmap ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1311 StartupTime: 1410376591 Theme: classic/1.0 Throttleable: 1 URL: https://www.google.com/?gws_rd=ssl Vendor: Mozilla Version: 32.0 useragent_locale: chrome://global/locale/intl.properties This report also contains technical information about the state of the application when it crashed.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/37.0.2062.94 Chrome/37.0.2062.94 Safari/537.36

More Information

guigs 1072 solutions 11697 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.