Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get rid of a pop-up telling me I HAVE to update Firefox when I don't want to???

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by James

stevemurray69
stevemurray69
more options

I keep getting this Firefox update telling me I HAVE to update it with the latest version. I don't want to because it will affect my Norton Antivirus program. But the pop-up doesn't allow me an option to opt out of it and keeps coming up time after time.

I keep getting this Firefox update telling me I HAVE to update it with the latest version. I don't want to because it will affect my Norton Antivirus program. But the pop-up doesn't allow me an option to opt out of it and keeps coming up time after time.

Chosen solution

Norton has updates for their Toolbar for Firefox 31.0 since the day before its release. Unlike with most extensions, the application toolbars like one from Norton needs to be updated for each new major Firefox .exe release.

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-6/ba-p/1163834 http://community.norton.com/t5/Product-Update-Announcements/Firefox-31-Support-for-Norton-Toolbar/ba-p/1155994

However if you are using the Comcast supplied version then the update is still delayed. http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-31-and-the-Comcast-Norton-Toolbar/td-p/1159906


By the way the Firefox updates have no impact on your separate Norton application as the message simply states the version of the Norton toolbar extension you have is not compatible.

Read this answer in context 👍 0

All Replies (2)

ideato
ideato
more options

Hello stevemurray69, you can select Never check for updates (not recommended: security risk) in the Update tab, see for more information : Update tab


thank you

James
James
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

Norton has updates for their Toolbar for Firefox 31.0 since the day before its release. Unlike with most extensions, the application toolbars like one from Norton needs to be updated for each new major Firefox .exe release.

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-6/ba-p/1163834 http://community.norton.com/t5/Product-Update-Announcements/Firefox-31-Support-for-Norton-Toolbar/ba-p/1155994

However if you are using the Comcast supplied version then the update is still delayed. http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-31-and-the-Comcast-Norton-Toolbar/td-p/1159906


By the way the Firefox updates have no impact on your separate Norton application as the message simply states the version of the Norton toolbar extension you have is not compatible.

Modified by James