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Firefox crashes

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  • Last reply by Moses

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Firefox refuses to start in either normal or safe mode. It pops up a crash report before it even begins to load. Crash ID: bp-e5ad9a9f-c23d-4136-854b-4c1262140606

Firefox refuses to start in either normal or safe mode. It pops up a crash report before it even begins to load. Crash ID: bp-e5ad9a9f-c23d-4136-854b-4c1262140606

Chosen solution

Well, this is new crash report for me. I can't tell what's causing the crash other than a Gfx reference in the source code (http://hg.mozilla.org/releases/mozilla-release/annotate/e695772f9f30/widget/windows/GfxInfo.cpp#l293)

Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

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Chosen Solution

Well, this is new crash report for me. I can't tell what's causing the crash other than a Gfx reference in the source code (http://hg.mozilla.org/releases/mozilla-release/annotate/e695772f9f30/widget/windows/GfxInfo.cpp#l293)

Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.