Every time I try to clear cookies (just one, or all), the program crashes
I've repeated the process at least 10 times now:
OPTIONS >>PRIVACY>>SHOW COOKIES>>REMOVE ALL COOKIES
Every time, Firefox hangs. What am I doing wrong?
All Replies (3)
Darn, no crash reports. Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Note: user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.
You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:
- Help > Troubleshooting Information > Profile Directory > Show Folder
or
- Go to about:support and click Show Folder next to Profile Directory.
Your System Details shows
Installed Plug-ins
Shockwave Flash 13.0 r0 Shockwave Flash 11.5 r502
It is possible that the cookies.sqlite file that stores the cookies got corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox