Thunderbird Support Forum

Thunderbird. When I move an email it does not go to the new folder, it disappears. Ctrl-Z (in the same session, only) will bring the message back.

This is a serious and fundamental problem for an email reader. And there is no direct channel for getting help with such a fundamental problem.

The messages are not misfiled, they do indeed disappear. Thunderbird 115.11.1 (64-bit) on Windows 11 Pro 10.0.22631. OUTLOOK does not do this with the same mail accounts.

The folder "popstate-1.dat" appeared under my email account below Inbox, Drafts, Sent, Archives, Junk and Trash. I have attached an image showing the folder located below Trash and above Local Folders.

Can it be deleted? Is it serving a purpose?

I recently deleted old messages from the various Local Folders folders.

Thank you.

I've been using Thunderbird for over 25 years and have always loved it. Recently, my emails are all messed up. When I receive, there are 3 sections: the top shows the From, Subject, and Date as it is supposed to do. The middle section is the problem: it shows all kinds of stuff I'm not interested in, such as Message ID, In reply to, References, User agent, X-Authority-Analysis (which is full of nonsense), and below that all kinds of stuff that makes no sense at all (not English). And the 3rd section is where I respond. How do I get rid of that middle section? All I want is what the writer wrote and what I should reply to. That's it. What happened to T-Bird?

Here is a very tiny portion of that middle, illegible section: <v-dpfdcc_lllpljofc_fkjkddff_fkjkddff_a@bounce.e.traindemocrats.org> from p-impin005.msg.pkvw.co.charter.net ([47.43.26.146]) by p-mtain015.msg.pkvw.co.charter.net (InterMail vM.9.01.00.037.1 201-2473-137-122-172) with ESMTP id <20240607200201.KKSQ3703.p-mtain015.msg.pkvw.co.charter.net@p-impin005.msg.pkvw.co.charter.net> for <advenosa@cinci.rr.com>; Fri, 7 Jun 2024 20:02:01 +0000.

My name is Al Venosa, and my email address is advenosa@cinci.rr.com. Thank you.

In Outlook you can forward an appointment that is not created by yourself to someone else. In Thunderbird this option seems not available, or is it? Adding attendees to an event that you did not create yourself does not work.

Why do I have both a spam and a junk folder in Thunderbird?

Also, if I have to keep both, is it possible to add a menu command to empty the spam folder, like we have on the junk folder?

Hi, This is a clarification of a message the I sent several minutes ago. In that message, I may have stated that I was having a problem with forwarded messages using Firefox. Of course, I meant to say that I was forwarding email messages using Thunderbird.

I will restate the problem.

I am using Thunderbird 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5.

When I forward an email message, multiple lines of HTML text is prepended to the message to be forwarded. I have attached a screenshot of a message with the first two lines of HTML text in a message to be forwarded.

How do I change this behavior so that the HTML text is not prepended with the forwarded message?

thanks for your help and I apologize for any confusion with my first post.

Hi, I'm using Firefox 115.11.0esr (64-bit) on a Mac Mini M2 Pro running Sonoma 14.5. When I forward an email message with Firefox, multiple lines of HTLM text are prepended to the forwarded message. I've attached a screenshoot showing the first 2 lines of this prepended text.

How can I configure Firefox so that his HTML text is not included in forwarded messages?

I have been using Firefox on Mac for a number of years. This behavior started when I upgraded to the Mac Mini M2 Pro and this version of Firefox.

Thanks for your help.

I think that I need to completely uninstall TB Something went wrong on one of my computers, and it couldn't connect to the server. It works on my other computer.

I decided to uninstall TB that had the problem. I did that, but when I reinstalled it, it had all of the same settings and problems. I used RevoUnstaller. because it said When I reinstalled it, all of the stuff and the problem were back.

What is the best way to fix this?

I have two email accounts on my website that is hosted by Hostpapa. Years ago I successfully set up email for both accounts in Thunderbird. Recently (probably after an upgrade) one of the accounts stopped working and I get a timed out message when fetching email messages. After checking the server settings and password were correct the problem was not fixed, so I deleted the account and tried to re-add it in Thunderbird. The incoming and outgoing server settings are correct as is the password. I know the password is correct because I can successfully login to the account using webmail. I received the following error message on the "Setup your Existing Email Address" page. The message appears above the "Checking Password" button.

"Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

The password on the account is 16 characters long and contains the following special characters: "!#"

I am using Thunderbird version 115.11.1 (64-bit) - on the esr channel

Can anyone help?

I noticed yesterday with version 115.4.2 32-bit (I just updated now) that an e-mail, part of a correspondence, would not load. Actually it did load but it seems to have permanently replaced the original message with a completely different e-mail from a different sender. But the From and the Subject lines pertained to the e-mail that was supposed to be there. The replacement message, if it matters, is an e-transfer notification, again, from a completely different sender.

I noticed then that a few other e-mails show only code data in the body. This is loading from a Gmail account which appears to be intact when I log in there directly.

I was also concerned when I first went to open Thunderbird from the taskbar, that a Win 10 pop-up appeared as I hovered over to click the icon, showing "recent" e-mails from all different dates, most of them well in the past and certainly not accessed recently. This has me concerned about a security breach.

PS: When I tried to remove the "recent" e-mails pop-up menu I accidentally deleted the taskbar shortcut and now can't get it back. Well, I can but the TBird icon won't reload and it just shows up as a blank icon.

Hi! I would like to use Thunderbird with an email account provided by my university. It uses the gmail web client and is provided through google workspace (I believe). The login process involves a redirect to the campus authentication page, with a DUO 2FA ping. Is there a way to add this account to Thunderbird? Programs like Gnome Online Accounts allow me to add this as a google account and then follow the usual process in a web browser window. However, when I try this on Thunderbird, I get as far as granting access through Google's system, but then the system exits with "Unable to log in at server. Probably wrong configuration, username or password." Is there a way to set this up correctly? It looks like it almost works.

I'm at a loss, and I'm being bounced around by a ping pong by Comcast and Optimum. Let me state some facts. 1. The error I'm reporting here, I have NEVER EVER seen before. 2. I have 2 email comcast email addresses, they have worked with Thunderbird for over 15 years- no issues. 3. Optimum is my ISP for the past 5 yrs- no issues like this. I don't have an email address w/them. Seems they don't provide them anymore I was told by their rep!

Earlier last week I noticed I was not receiving emails at all from on my iPhone. I use the iPhone Mail application for email.

I opened Tbird this morning and saw this WEIRD message for both comcast email addresses.

Sending of password for user xxx@comcast.net did not succeed. Mail server mail.comcast.net responded: [AUTH] Temporarily blacklisted IP Address - try again later

Then the following window in Tbird appears both accounts each.

Login to server mail.comcast.net with username xxx@comcast.net failed Retry, Enter New Password, Cancel

No idea what the above blacklist error means.

I called Comcast. We checked/reset the passwords on the accounts in the comcast webmail, I changed them in Thunderbird. I checked both inboxes, and there were over 40 emails I never received in Tbird, nor on my phone, inside Comast's webmail.

Using comcast webmail on my PC, I am able to send emails to myself from both accounts, and reply. My friends are able to send me emails to both accounts. However I can only see the emails on my phone, NOT in Thunderbird.

Here's the more weird part.

My primary comcast (#1) email address on my phone works ONLY when I'm using my cellular data. If I connect to my ISPs router, I cannot send/receive email at all from comcast, and using Apple's mail app, I cannot send email using the gmail account that I have in Mail also. The gmail is independent from comcast.

If I disconnect from Optimum WiFi router, then the following works: 1. Gmail- can send/receive email 2. Comcast email #1 (Primary)- can send and receive emails from/to anyone 3. Comcast email #2- can only receive email, it cannot send at all.

When connected to my WiFi both comcasts read same error in Mail app with "Cannot Get Mail, xxx is currently unavailable"

And no matter what I do- Thunderbird continues to give me the above error and nothing can be sent OR received in Thunderbird.

I have no idea where to go on this one.

Thanks in advance.

In new Windows 11 I created a Folder named General. In there I placed non urgent received e. mails. Now I cannot find it. It used to be in the small window left hand side where folders such as Bin, Scams, Sent are. (Been through also Application Basics where my profile is.) Thanks for any help.

I maintain a "Favorites" folder view as those are the folders I use 95% of the time and I have a very large number of historical folders I need to keep around but don't need very often. Trouble is, when I create a new folder, the creation dialog doesn't offer the option to make the folder a favorite so that it disappears after creation. I have to switch to the "ALL folders" view and then right click on the new folder and check the "favorite" box and then go back to favorites view.

It would make life so much easier if there was a favorite checkbox on the creation dialog.

Thank you.

A couple weeks ago I started to have Thunderbird problems with a server timeout or unable to connect. I could neither read or write messages. I've set up Thunderbird using the ports specified by my ISP (lmi.net) without fixing the problem. My provider says that I may be overloading the server for some reason, and the mail server is blocking my ISP address under the assumption that the overloading is a spam attack.

I've discovered that there is another generic mail client on my PC that was apparently installed when I upgraded to Windows 10. I remember being asked for my email address when I installed Windows 10, but never thought they were asking for client email installation.

Have you run across any problems like this?

Since Tuesday last the format of my email system has changed (and which I find terrible) but the fundamental problem is I'm unable to receive or send emails. Can someone help me with this . Settings may be incorrect. Telstra's so called experts have been unable to help

Hi, I seem to be having trouble syncing. I have an account which has 25 years' worth of emails on it, organised into folders. I reorganised the folders, and now on thunderbird they appear empty even though webmail shows them to contain emails.

I have tried going offline and downloading messages, changing my password, restarting, and clearing the startup cache.

How do I fix this, please?