Thunderbird Support Forum

Had to clean up hard-drive on Mac OS Catalina - erase, restore, etc and reinstall thunderbird. I have reinstated all my emails but apparently not my addressbook. I have a Time Machine backup that I've been restoring from. Where will I find my email addressbook and how to restore it? Many thanks.

TB has been working for years with 2 gmail IMAP accounts and Google calendar. TB has just updated to 91.8 and the gmails and calendar stopped working. I deleted the stored passwords, started TB in troubleshooter mode and re-entered the google passwords.

Google calendar is now working but the 2 gmail accounts still don't work.

I deleted one of the accounts from TB and re created from scratch. Account creation fails with

 Unable to log in at server. Probably wrong configuration username or password.

The other gmail account which I haven't deleted comes up with an authorisation error after entering the google password and allowing access.

I have checked that TB cookies are allowed and javascript is enabled.

I have run out of things to try.

What I don't understand is the calendar is working but gmail isn't even though they use the same Google account and password (and Oauth2).

I am using the latest Thunderbird 91.8.0.8126 and latest Firefox 99.0.1.8136. I am having the same issue as reported in these posts:

https://support.mozilla.org/en-US/questions/1343530 https://support.mozilla.org/en-US/questions/1344530 https://support.mozilla.org/en-US/questions/1350244.

I have 5 Gmail accounts that I manage for different family members. All accounts in Thunderbird access Gmail via IMAP, and are configured to login with OAuth2.

This week, Google removed Thunderbird access from 2 of the accounts, I do not know why. When I login to the accounts via the web in Firefox, Thunderbird was no longer listed under their 3rd party access. The other 3 accounts are fine.

1 of the accounts does not have 2FA enabled. I was able to re-login with Thunderbird when prompted, and I was presented with a window to grant Thunderbird access, which worked, no problem. So Thunderbird's browser was clearly recognized.

But the other account does have 2FA enabled, and that is where the problem lies. Thunderbird prompts for login, and the username and password are accepted, but when I enter the 2FA verification code, Thunderbird presents a window saying "Your browser is not supported anymore. Please update to a more recent one." (https://bugzilla.mozilla.org/show_bug.cgi?id=1677845). There is no option presented to grant access to Thunderbird. Yet, the verification did work, because my primary email receives notification that the account was logged in from a new device.

For the record, the failing 2FA account is managed by Family Link (the other non-2FA account is not). According to https://support.google.com/mail/thread/127545584/, such accounts cannot login to email clients. But that has never been a problem before, and 1 of the other still-working accounts in Thunderbird is also managed by Family Link and works just fine, so that can't be the culprit.

Also, I do have AVG installed with Email Shield enabled, but disabling that makes no difference.

Thunderbird's UserAgent is "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0". And yes, cookies are enabled in both Thunderbird and Firefox.

Is there a way to get Thunderbird to use Firefox properly for Gmail login, instead of its own integrated browser?

Hi It seem I cannot send Emails' it comes up with this message Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked that my Email address is correct

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new account setup" Tried to resolve by renaming the default profile to my profile Every time I set the new profile to "default" and restart TB reverts to the original default?

I know I asked this before but sorry i forgot the answer plus i am on a difference machine is there a way to remove it from the bottom right of the status bar. Thanks

Hi,

I have my Thunderbird 91.8.0 (64-bit) (Fedora 35) setup to use PGP aliases- This worked well quite some weeks. Since a short time (like one week or so) I do encounter a problem:

First when trying to use an alias, thunderbird told me there was no key for encrytion found. So I checked my settings and the profile directory for the .json file containing the alias rules. It was there as expected. Trying to fix the problem I did copy the file, rename it an change the mail.openpgp.alias_rules_file value to the new name. Now it would find the file again but tell me the corresponding public PGP key is missing.

I checked using the Thunderbird integrated OpenPGP Key Manager and indeed the public key for the alias was missing. So I did try to import this key again after downloading and saving it (from https://keys.openpgp.org/) but this always throws an error which doesn't tell a reason (see picture).

Btw: I also checked the pubring.gpg file with grep and it seems like the desired key is in there (I'm not very experienced in using grep but the output was somethig like "found occurence in binary file" for: grep XXXX (name of the owner of the key) ~/.thunderbird/NNNNxrez.default-release/pubring.gpg)

Does anyone know what the problem is or how to fix it? Maybe there is just a format problem when trying to import from https://keys.openpgp.org/ https://keys.openpgp.org/] ? Cause I did test it with another key from there with the same result...

Would appreciate any help or tip what to try!

Cheers!

I have 2 installs of Thunderbird on 2 different desktops accessing the same IMAP account.

On one machine I have:

  Automatically delete junk mail older than 3 days

On the other it is:

  Automatically delete junk mail is unselected.

Which has priority?

I am seeing junk mail from over 30 days in there so I'm guessing that if one installation does not automatically delete junk mail, then none of them do. Does the longest duration take precedence?

Thanks

Hello,

I was doing a backup of my Thunderbird profile and accidentally overwrote the good archive folder with an older one that was much much smaller.

Example... The file is Archive under the Local folders.

C:\Users\xxxxxxx\AppData\Roaming\Thunderbird\Profiles\xxxxxxx.default\Mail\Local Folders\Archive

Is there any logs or something I can use to recover the file?

Thank you Bill

Connected TB 91.8.1 64 bit to google calendar - links fine - syncs updates change made via Google - error when entering calendar entry on TB. Error is: Modification failed.

Windows 11

Suggestions

I POP from a google account. Lately Google has been refusing access saying

On 5/20/20Toad-Hall helpfully advised:

• If you use POP or Imap and use 'Authentication Method' = Normal Password, then in gmail webmail, you have to set up to use 'less secure mail' option even though it isn't less secure. It's just gmail scare tactics. You will still find gmail will block the account from accessing server on random occasions forcing you to access webmail and reset that option and usually they want you reset passwords and sometimes use 'Captcha' to get access. They claim they are only safe guarding your account.

• I strongly recommend that you access the Account Settings and select 'Authentication Method' = 'OAuth2' and also do the same for outgoing smtp settings. Then restart Thunderbird and the first time Thunderbird needs access to emails you will be prompted by gmail to enter email address and normal password to confirm you really are you. Then gmail applies an OAuth2 token which is stored in same place as passwords. From then onwards access to server will use that token. You should get a lot less hassle from gmail. But please remember, that you still use normal password when needing to access webmail.

But the incoming authentication was already OAuth2, and I can't see how to change the authentication on the outgoing server. -Please assist.

I keep getting a prompt from Windows Defender regarding a security threat from my email : C:\Users\MYUSERNAME\AppData\Roaming\Thunderbird\Profiles\3a9dgcsq.default-release\ImapMail\MYDOMAIN\INBOX->(part0131:Shipping_Documents.docx)

I chose Windows Defender to remove this threat, but nothing happens. I have tried to search for the file name, and also tried to look into my inbox, even deleting mail in the inbox with attachments. I then cleared the log of Windows Defender, but this threat still shows up.

I am unable to locate this file. Please advise as I am desperate.

Thanks!

New issue after Thunderbird update 91.8.1., running MAC OS-X 10.13.6 High Sierra. My IMAP inbox stopped getting messages and just hangs. When I click Get Messages I get the spinning blue wheel. Down at the bottom of the window it says that it's connected to the imap server but nothing happens except the spinning wheel. The POP accounts are working fine. I checked with the domain host and nothing has changed on their end. I've had to resort to webmail for this account which is problematic. Any suggestions and solutions are appreciated. Please help! Thanks

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a password. I typed it in... twice. Once, then confirm. Now, I can't enter my email no matter how many times I type in the password. I've tried resetting the password by going to chrome://pippki/content/resetpassword.xhtml. It says password was reset but nothing has changed, it did not ask me for a new password, and I still can't get in. Frustration has set in. Thank you for any help you can give tome.

Hello, I have a GMail account, from which I download my email in Thunderbird (in Linux), and keep it ordered locally.

I noticed that my backups are very slow, because Thunderbird keeps two big directories that get updated often:

11G /username/.thunderbird/k0aa999s.default/ImapMail 7.0G /username/.thunderbird/k0aa999s.default/Mail

under /username/.thunderbird/k0aa999s.default/Mail I see I have my local folder structure and that's good, but what is under ImapMail ? I guess it is the corresponding email structure I have on the gmail server, (although gmail reports that I'm using 5.67GB, not 11GB). The 11GB are created by just 4 files: 1.6G Apr 22 09:55 Sent Mail 3.0G Apr 22 14:16 Trash 2.6G Apr 22 14:16 Important 4.3G Apr 22 14:20 All Mail

I saw it suggested to rebuild the folders in Thunderbird - I did it but nothing changed

What can I do? I dont need / want to replicate Gmail structure locally, I just want (and use) only what I have under /username/.thunderbird/k0aa999s.default/Mail

I have tried just about everything I can think of as well as read through various similar posts in the community, but there doesn't appear to be an actual solve in the settings to enlarge the font size of the message list view as well as the folders on the left-hand side.

Please see snapshot for reference. If I'm unable to adjust this, then I'll just move to a different email client because this font is just too small and I don't want to revert to having to adjust the resolution settings only to read email each time.

Thank you for any help/guidance you can provide!

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Hello,

My remote server supports POP only and the disk space is filling up. So, I wanted Thunderbird to download all emails from all times to the local disk.

But it is downloading only few days and not all mails. Tools >> Account settings >>Synchronization & Storage option is not available to me.

Is there any add-on to do the job or some way to activate the Synchronization & Storage option?

Is there any kind soul to help me out?

In anticipation, Thanks, Gaurab

hoi medewerkers van Thunderbird willen jullie er voor zorgen dat je mailtje op kan verzenden op dat datum op de mail box van Mozilla Thunderbird dus kan de verzenden plannen AUB willen jullie daar voor zorgen en het regelen dat het net zo kan als in gelogd ben bij Gmail als je in de bijlage kijkt kan je zien wat ik bedoel de bijlage staat hier boven of hier onder en wat ik ook wil bij de mail box van Mozilla al je op de bijlage klikt kan je het nog beter zien