Thunderbird Support Forum

I bought a new laptop because the old one died. Now I tried to transfer my TB data into the new computer. I managed to do it BUT... only one of my two MAIN folder data is there.

Last time I needed to do that when my laptop died it worked. Now despite me using the EXACT profile path/name (eg, C:\Users\XXX\AppData\Roaming\Thunderbird\Profiles\XXX) in TB's local directory at my new computer only one MAIN folder's data is present.

Does anyone know how to solve this issue?

Thank you!

I have set up a new server for all my web sites, including the domain I use for e-mails. I have changed the nameservers and e-mails are going to the mailbox on the new server. The e-mail address remains unchanged. I now want to set up an account on TB to access these e-mails. I've gone through the 'Add Mail Account' procedure, to the point where TB tells me 'incoming server already exists' and I can get no further. Do I need to delete the old account in TB and start again? I can do this, of course, but it means setting up a whole lot of preferences over again, which I'm hoping ot avoid.

I have been using Outlook for my email accounts, including Gmail, but would like to install Thunderbird as Gmail soon will no longer work with my version of Outlook. In the Mozilla support article "How to add your Gmail account to Thunderbird", it says that after configuring the account, "Thunderbird will download your existing messages and your Gmail will be ready to use." Will Thunderbird at that stage download every message in Gmail's inbox? My problem is that I have thousands of old messages in Gmail as have never accessed Gmail from my browser but from my email programs (Outlook Express, Win Liive Mail, Outlook) where I store messages in folders and delete whatever is not needed. If Thunderbird is, by default, going to download everything in Gmail, are there any options to limit this by date or any other criteria. Thank you for any help. Scotch

Copying the .thunderbird directory from old computer onto new computer no longer works.

Following instruction here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer is not possible because nothing happens when I click at this point: "On your destination computer Locate the "Profile Folder" entry, then click Open Directory."

Thunderbird is a Flatpak 91.9.1 (64-bit) Thunderbird-flatpak - 1.0 on Fedora-36.

Many years ago, I had two computers receiving email. Both received a copy of each email.

I am attempting a move from my old Thunderbird (38.5.0 in Windows XP) to a new 98.9.1 in Linux Cinnamon Mint. I sent an email to the mailbox. It was received only by the new Tb. I shut down Tb and restarted it. I sent a second email. It was received only by my old Tb.

The server settings are: Check at startup, Check every 10 minutes, Automatically download, Leave messages on server, Until I delete them."

I can find no option to allow the email to be downloaded by two Linux versions of Thunderbird, though surely that must be routine for those who receive their email both on a computer and phone. I need a POP solution, since I can be away from either version of Tb for some time.

Help, please!

All the posts suggest

 Please see https://www.mozilla.org/en-US/thunderbird/all/

but that just offers the latest version (current 91.9.1) which won't run on El Capitan.

Other posts tell you to look at

 https://www.thunderbird.net/en-US/thunderbird/releases/

but that only gives you the release notes for the older versions, without any download links.

How do you get the older versions?

After a complete hard drive meltdown, I had to re-install windows (10 Pro) and then TB, which is now a blank slate. I have my old profile stored. But in it, my two primary e-mail accounts were POP3 (alongside a number of IMAP accounts) and I was never sure how to switch them to IMAP without having to change the e-mail addresses. And I always quickly moved e-mails out of the inbox into a series of local folders for storage. So pretty much everything I need to reference is in some kind of local folder. So my question is: 1. Is it possible to selectively import local folders from an old TB profile into my newly-installed TB? OR 2. Should I load my old profile and then try to change the two primary accounts to IMAP and can I/how do I do that while keeping the e-mail address? I currently have the new TB on my desktop and the old TB with my profile on my laptop with the "check for new messages" disabled on all accounts. NB I am 60+ and while relatively computer literate for my age, maybe somebody could ... to quote Tom Hanks ... explain it to me like I'm a 3-year-old :0 TIA for any help, Rebecca

I got a new pc so I copied the thunderbird file from the old pc to an usb following the instructions in this site. I copied back into the new pc (thunderbird) without creating a new account and nothing. I did it creating a new account and nothing. installed and reinstalled thunderbird and copied just the profile folder and nothing, copied just the local folder and nothing , thunderbird always open asking to set up a new account and old profile doesn't get recognized. I need help please cause I don't want to loose my saved mails. I have tried many options stated in this web siete but none of them seems to work. it is very frustrating that such a simple solution from here it doesn't work.

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on my old PC.

Having backed them up by copying and pasting the old profile (and all its contents) on to an external HDD, I have also recopied the profile to a desktop folder on the new PC. It has a lot of sbd suffix folders and msf subfolders and many items with a name but no suffix.

The newly installed TB (IMAP method for my gmail address) on the new PC has a different 8-character ID as the default user new profile, i.e., different from the 8-character ID for the TB profile on the old PC.

Can the old email messages be added to the new TB local folders in the new PC under the new profile by following certain simple steps? I would not want to lose these 25 GB of messages as some could be needed for future reference. Just looking for continuity really but do not trust my knowledge of TB.

Regards, Bill 30may22.

I had to refresh the OS on my Ubuntu machine and thus lost my Thunderbird application but my home directory is intact and my previous profile (containing multiple mail accounts) is present. When I reinstalled Thunderbird it starts with all settings blank. How can I point to my existing profile without rebuilding all the account information from scratch?

I have re-installed Windows 10, and Thunderbird. My address book information and messages are missing. Can these be found somewhere and saved.

thanks

Rod Owen

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out.

Can scroll to record but not search

It was working jyst before the upgrade and not afterwards

Hi, Can someone please tell me why my new computer cannot see the Thunderbird Profile folder which I've migrated from my laptop into the correct folder of the new i7 computer. If I take out the default Profile folder and replace with the migrated one, Thunderbird will not open because it says it can't see the Profile folder. However if I put back the default Profile folder then Thunderbird works again. There must be a secret here somewhere! Any help will be much appreciated. BW Clifford

I am currently running the Thunderbird 91.10.0 (32bit) version. I received your email about installing the "102Beta" version, but I cannot find instructions about migrating from 32 to 64 bits. Is a bump-less transfer even possible? Is the 102Beta version 32 or 64 bit?

Hi,

My Problem: After an update Thunderbird does not let me access any functions, and just stays with an "empty" screen (see below)

What happened/lead to the problem? Thunderbird requested to be updated. After the update run, thunderbird was restarted (as requested). This is how it looks after restart (see image 1) Almost none of the functions work.

What might be the cause? From my guess it seems that Thunderbird is still in the mode to complete the update. For some reason it cannot complete the update cycle- As you can see in the second screenshot it still says a restart is necessary. When I click on the button, thunderbird restarts, but still with the same (empty) screen.

System Info: Windows 10 I currently use thunderbird 91.10.0

What I already tried:

• I already tried to use "safe mode" . But it didn't help either
• I already tried to uninstall / reinstall thunderbird. But still I get in this endless update cycle.
• Tried to instal 91.1.0

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it asks for a password and always says it failed.

Under settings, there are 2 servers, IMAP and SMTP. Each has a different password, but at one point I made them the same. It does not matter because the outgoing server keeps changing its password to about 20 random letter and characters. At one point I copied these random characters into the clipboard and posted it in after it asked for a password...and it still FAILS.

I am using version 81.0.19 Until I get this fixed it is useless. An annoying thing is that each time I start Thunderbird, it asks for the password...on my previous pc it remembered it. Both machines are Windows 10. Can anyone help?

I am trying to move Gmail accounts from an old Outlook to Thunderbird due to new OAuth2 rules but can't get the accounts set up in Thunderbird on Windows 10: I installed a fresh copy of 31.8 and Imported emails and address books from Outlook ok. I then installed (upgraded to) 91.10 and tried to set up my existing Gmail account: I type in my gmail username and password and choose POP3 then Done and the Google Credentials window pops up. I enter my email and password and it asks to give Thunderbird access so I choose Allow. The Account Setup screen then says Checking Password and Unable to log in at server. Probably wrong configuration, username or password... If I choose Done it just goes in the same loop. If I Configure Manually I can see all the info and pop/smtp servers are correct and using SSL/TLS and OAuth2 but when I try to Get Messages for the account it just pops up the Google Credentials window and after I put in the username/password again no email is downloaded. There is never anything stored in Saved Passwords either so presumably the OAuth2 token is not being saved? I have tried: Reinstalling Thunderbird (including deleting any leftover Thunderbird folders in Programs and User Data) New profile Ensured Cookies are all allowed Added https://accounts.google.com as specifically Allowed exception In my Google account it says Thunderbird IS allowed access (it adds another allow access entry every time I enter the Credentials) Disabled antivirus (Kaspersky) My Gmail username and password are 100% correct - I can log into webmail using them no problem. I have tried to set up 3 different Gmail accounts and all fail with same errors. Hope you can help as I am completely stuck now, thanks

I noticed that some of the answers which solved this issue for others were describing sections of Yahoo mail which no longer exist, so I either get the can't find settings for email or the unable to login to server messages when trying to set this up now, please provide an updated answer to both IMAP and POP3, thanks.