Firefox Support Forum

When I scroll down to look at recent posts on Facebook groups I follow all but the top one has suddenly lost its date/time – I just get a blank where the details would usually be and have to hover over to reveal the details. The silly thing is that this only happens when I sign in and it doesn’t happen when I use chrome – although I prefer using Firefox, not least because the bookmarks sidebar is better. I have tried getting rid of all extensions and running in troubleshoot mode but without success. Any help/advice would be appreciated (as long as it is not about football!)

Whenever I try to download a file from google drive, I get: "The page isn’t redirecting properly An error occurred during a connection to drive.google.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

Downloading google docs files from drive works fine, they convert to word and save to my downloads like normal. But downloading image files or pdfs yields this error. Right-clicking and downloading them from the folder view just does nothing. There is no difference between shared files and my own drive files. This error only happens in firefox, I can download files on microsoft edge just fine.

This has been happening for a few weeks now. Things I've tried:

-clearing cookies and cache -restarting firefox, restarting computer -checking for updates and updating firefox -disabling all my add-ons -clearing startup cache -adding drive.google.com and google.com to the exceptions for enhanced tracking protection -switching from standard to custom and unchecking cookies from the list of trackers and scripts to block, then clearing all cookies and cache -attempting to download in firefox troubleshoot mode -attempting to download in incognito mode -refreshing firefox -re-installing firefox by following the steps here: https://support.mozilla.org/en-US/questions/1233618 -turned off real-time protection on computer antivirus (default for windows 10) -turned off microsoft defender firewall

I don't even know what else I can try. I assume it's a firefox error because this only happens using firefox on my laptop - I use firefox mobile and can download the same files on my phone. Does anyone have any advice?

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

Hi, I've been having problems with my Firefox. After some time (~1 day?) all websocket connections stop working until I restart the browser. In JS console I can see "Firefox can't establish connection to ws://..." (or wss://).

This really affects all pages, for example Discord, Onshape, Jupyter notebook, and 100% gets fixed when FF is restarted.

I'm looking mostly for some debugging tips. So far I've tried increasing `network.websocket.max-connections` from 200 to 500, without any luck. I have also tried to examine some pages for open websockets using developer tools, but didn't find anything suspicious.

I'm running version 110.0.1 built on Gentoo, but this issue has been with me for couple versions already. I have a few extensions, including uBlock origin and leechblock, approximately 100-200 open tabs in 4-5 windows at all times. Restarting firefox every day is not the worst, but I'd definitely prefer to not have to do that

when playing videos, firefox makes the videos much darker and higher contrast than the original videos, as well as maxing out the cpu on my laptop when playing video, started a day ago or so.

I purchases a new computer that had Firefox installed on it already.

After Windows 11 setup...

1st starting Firefox up I got a message saying:

The program can’t start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.

After, it would load but, was getting every time I loaded it up or a new page: Gah. Your tab just crashed

I did all the solution I could find for Firefox crashing (plus more google results): https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

THIS DID NOT WORK!

But then I decided to focus on the VCRUNTIME140.dll is missing issue.

And here is what solved it for me:

1. Visit https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
2. Go to the section Visual Studio 2015, 2017, 2019, and 2022, and download the following executable file: vc_redist.x64.exe
3. Install this file
4. Restart the computer and run Firefox

Since yesterday on Facebook I can't see the time a post was written like I always had and like it happensa for example on Chrome, does this is happening to others?

Hello all. Since the update to Version 113.0 I have been getting an error in my Event Viewer which is Event 2 Firefox Default Browser Agent . I am now on Version 113.0.1 and still get this error. Firefox is my default browser. Below is an image of what I see in my Event Viewer and also the full view of the event itself. I seem to not be having any problems with the browser but I was wondering if anyone could shed some light on why this is happening or forward to the Devs.

Respectfully, Don

Log Name: Application Source: Firefox Default Browser Agent Date: 5/14/2023 4:19:42 PM Event ID: 2 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP- Description: The system cannot find the file specified. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Firefox Default Browser Agent" />
   <EventID Qualifiers="32775">2</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2023-05-14T20:19:42.8333225Z" />
   <EventRecordID>9023</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>DESKTOP-         </Computer>
   <Security />
 </System>
 <EventData>
   <Data>0x80070002 in RegistryDeleteValue:320</Data>
 </EventData>

</Event>

The two most recent updates have made it impossible for me to log into three utility (water, gas, electric) accounts, my bank's website, and my barnes and noble account. In all cases, the browser refuses to accept any input--automated (password manager), copy and paste, or manually typed by myself and pops up a message saying "This page is slowing down Firefox. To speed up your browser, stop this page." This message is followed by a small button saying "STOP" and an "X" to close the message. I have tried turning off the Enhanced Tracking Protection button in the URL/address bar. I have tried clicking the STOP button in the message. I have tried ignoring the message. And I have tried closing the message by hitting the "X" at the end of the message bar. AdBlock Plus and NoScript have been disabled. Nothing works and I am unable to log into my accounts to retrieve and pay bills, balance the checkbook, purchase any B&N items, etc. I would really REALLY appreciate it if someone could figure out what I'm doing wrong or what is going on and fix it: Or send me step by step instructions on how to get around this because FIREFOX is the only browser I trust for accessing sensitive and personal information but I am at a standstill now when it comes to obtaining our bills, etc. Operating system is WIN 11. Computer is a Dell. Antivirus is AVG Ultimate Suite. Thank you. Laurie Selwyn

Hello, Would someone please give me a fix for the Picture in picture issue I'm experiencing. Regardless of the page I'm visiting, after clicking the PiP icon, the video goes full screen. I read a thread from several months ago, but didn't see any fix for this. Thank you!

Received this message thismorning while using my Ledger device:-

Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with a U2F extension. Also make sure you're on a HTTPS connection.

If I have to go more than 2 steps into a web site, example accessing my propane account, Firefox hangs up and I need to use a different browser to access my account. This happened with ChatGPT, when I got to the log in page Firefox hung up, I used the CCleaner browser to get into the website. I'm guessing I have something setup in the security settings of Firefox that's blocking me.

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked fine earlier than all of a sudden It stopped working today. Web pages don't load. Nothing works

I seen a post earlier that had a link to a supposed fix but I couldn't figure it out. So if anybody is able to help me it would be much appreciated. I am not an advanced user when it comes to Firefox

I'm not able to any DRM content on my Firefox. It's playing properly on Chrome as well as Prime Video apps on my Windows. I tried submitting crash reports from my account.

I tried reading Get help section, but most of the doubts were on MacOS.

Windows specification Edition Windows 11 Pro Version 22H2 Installed on ‎29/‎9/‎2022 OS build 22621.1105 Experience Windows Feature Experience Pack 1000.22638.1000.0

It has been happening with the latest update for last 1 month. It was working earlier as expected.

I'm using Firefox Version 109.0.1 (64-bit)

I've already tried reinstalling Firefox on my Windows, but It didn't work.

I am currently using a Yahoo Mail account and have been for years but recently when on the yahoo mail page I get a red notification tellimg me I'm not connected to the internet on the tab displaying Yahoo Mail.

All other open tabs are able to access the net with no problem.

The only way to clear the issue is to open task manager, select all user info whereupon I will see one or two entries under Firefox using massive amounts of memory, i.e most open windows will have between 4.000k and 10.000k allocated but the top two entries arranged under memory use will both be firefox showing around 13.000.000k and 1.500.000k but with no information to identify which tab in firefox is using that amount.

If you select the 13.000.000 and end process, it ends that entry and nothing happens, if you then end the 1.500.000 process it crashes firefox and every single tab and window closes.

Restart firefox and it will open with the session restore page, hit restore existing session and watch the pages reopen and one iteration will head for the 13.000.000 mark again and Yahoo will not load at all.

It usually takes one or two more crashes until the session restores and Yahoo Mail loads and opens as if nothing has happened.

Today however after 4 attempts I eventually got a cannot find server notice on the yahoo page so I hard reset my router and after manually diabling and re enabling my network adapter my computer re-established a newtwork connection but when I restarted Firefox again the restore session was greyed out and only the new session button was available.

In the new session it loaded Yahoo mail immediately and when I tried to see if I could manually restore the session using the top right menu button, there is no session restore information or button at all.

Go to the history tab and there are no closed tabs or windows ( both greyed out) but the recent history display and the history itself is showing all the previousl pages.

I searched online and found this link https://support.mozilla.org/en-US/questions/1267353#:~:text=If%20your%20tabs%20disappeared%20and%20the%20previous%20session,3.%20Close%20Firefox%20Delete%20sessionstore.jsonlz4%20file%20More%20items but none of the information in it matches anything in my file system even though I too am still using Windows 7. This is the version in the update history Firefox 108.0.2 (20230104165113) Details Installed on: 6 January 2023 at 15:40:33 Status: The Update was successfully installed

Can anyone help with the why one particular tab in firefox keeps trying to monopolise memory use for itself and how to stop it, and whether there is any way to recover the previous session information as I can't find anythig remotely relating to it on my system at all:-(

Thanks

I'm not going to fight with this very long, this will instantly make me go back to chrome or even edge. I might even go to opera, as all the suggested forums when searching this issue get too deep, too technical, and too much time for me even to bother with on a browser. It's easier to install another one and should not even be this way in the first place.

That being said, it's usually not hard to fix these issues by simply disabling the way firefox copy/pastes intelligently. I don't want it to be intelligent. I want pure text only.

I do not understand why CTRL+C and CTRL+V isn't working. Even when I try to take the text I TYPED, out into a text document, I copy, and don't even get CLOSE to what I see I'm copying, this is ultterly the worst bug I've ever seen. It doesn't even make sense, all my paragraphs are backwards, sentences in the wrong places. A simple copy and paste, should copy and paste not modify the contents. If it can't see what I'm typing then it has a problem. I can see it fine. It's simply an unusable program 2 days after switching.

So where's the setting (If not any please let me know I'll uninstall immediately) to fix this. I want firefox only to copy raw text data period every time. I don't care if it has HTML code etc, I'll just cut the edges off. All I want is text only.

To add to this, this seems to be a multiple faceted issue. CTRL+Z fails to work properly. CTRL+X fails to cut properly. CTRL+Y fails to redo properly. Everything has completely butchered my long explanations and technical support making this browser absolutely useless to me. I'd rather have internet explorer 6 than this.