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Firefox crashes

  • 4 replies
  • 3 have this problem
  • 6 views
  • Paskiausią atsakymą parašė gcbosco

rahujain
rahujain
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Hello,

I'm not sure what has happened but for some reason every time I click the desktop tab to open Firefox a pop up appears for "Mozilla Crash Reporter" and the only option is to quit.

I have tried pressing shift and opening but nothing has worked, also have updated windows and ran a malware check.

Please let me know how to fix this.

Hello, I'm not sure what has happened but for some reason every time I click the desktop tab to open Firefox a pop up appears for "Mozilla Crash Reporter" and the only option is to quit. I have tried pressing shift and opening but nothing has worked, also have updated windows and ran a malware check. Please let me know how to fix this.

Chosen solution

What version of Firefox do you have? Can you copy your firefox crash id here?

Thanks, Borian

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

Borian
Borian
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Chosen Solution

What version of Firefox do you have? Can you copy your firefox crash id here?

Thanks, Borian

gcbosco
gcbosco
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I'm jumping in on this same question. Here is some detail.

A couple of days ago when I tried to open Firefox a box open with the question "Do you know that Mozilla is a non-profit organization?" I checked the box "I didn't know" then my problems began. Since then my Internet Explorer does not launch properly either. I downloaded and ran Firefox PC Cleaner and it detected 2223 problems of which 128 are critical and 1000 serious. But the program won't let me fix the problem. Ironically I get the message "Firefox has encountered a problem and crashes." Here is what I believe is the crash ID. 56fa9677-0382-4abf-8b26-a6dd02120. HELP!

rahujain
rahujain Klausimą uždavęs asmuo
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I finally fixed the problem. was quite simple actually, just downloaded firefox again and installed, didn't even remove the current version. maybe some files went missing and reinstalled...

gcbosco
gcbosco
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Thanks rahujain, did the same and it fixed the problem.