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Wrong email given when subscribing

ousra
ousra
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Hello,

I did a typo in my mail address when I subscribe to Mozilla VPN. I get charge but can't use the VPN What can I do ?

Thanks

Hello, I did a typo in my mail address when I subscribe to Mozilla VPN. I get charge but can't use the VPN What can I do ? Thanks

Chosen solution

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Chosen Solution

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

oshaughnessygreg
oshaughnessygreg
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I did the same and now I don't know how to change it.