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thunderbird isn't downloading new emails

  • 1 reply
  • 2 have this problem
  • 14 views
  • Paskiausią atsakymą parašė Hansl67

dianeag
dianeag
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Computer is connected to wifi, but when I open Thunderbird I don't get my new emails. I tried refreshing which brought up this error message attached. I tried to reset the password, but got no result. Does anyone have any suggestions or another way to log in to the email? Thank you for any advice. I appreciate it.

Computer is connected to wifi, but when I open Thunderbird I don't get my new emails. I tried refreshing which brought up this error message attached. I tried to reset the password, but got no result. Does anyone have any suggestions or another way to log in to the email? Thank you for any advice. I appreciate it.
Pridėtos ekrano nuotraukos

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Hansl67
Hansl67
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Have you ever been able to retrieve emails using this account? If not, then it sounds like you might have the wrong server settings for Comcast.

I am not familiar with Comcast, but the following link seems to have the settings you need to use (including a specific link for setting up Thunderbird): https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app