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Mozilla VPN Keeps Disconnecting

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Jay58
Jay58
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I recently subscribed to Mozilla VPN and it's been working fine for a couple of weeks. But in the last 24 hours something changed and it won't stay connected. No matter what location I choose (NY, Chicago, etc.) and turn it on, it almost immediately disconnects with the error message "Couldn't start VPN." Most recent log entries are as follows:

2021-02-27 12:37:21.357443: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v4 routes 2021-02-27 12:37:21.359437: [TUN] [FirefoxPrivateNetworkVPN] Binding v4 socket to interface 27 (blackhole=false) 2021-02-27 12:37:21.361432: [TUN] [FirefoxPrivateNetworkVPN] Setting device v4 addresses 2021-02-27 12:37:21.434238: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Sending handshake initiation 2021-02-27 12:37:21.440221: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Awaiting keypair 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Received handshake response 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Obtained awaited keypair 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v6 routes 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Binding v6 socket to interface 0 (blackhole=true) 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Setting device v6 addresses 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Listening for UAPI requests 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Startup complete 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Unable to set interface addresses, routes, dns, and/or interface settings: runNetsh run - exit status 3221225794 2021-02-27 12:37:21.654041: [TUN] [FirefoxPrivateNetworkVPN] Device closing 2021-02-27 12:37:21.668000: [TUN] [FirefoxPrivateNetworkVPN] Routine: TUN reader - stopped 2021-02-27 12:37:21.753984: [TUN] [FirefoxPrivateNetworkVPN] Routine: event worker - stopped 2021-02-27 12:37:21.764523: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv4 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv6 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Stopping... 2021-02-27 12:37:21.766518: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential receiver - stopped 2021-02-27 12:37:21.768512: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.772502: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.776491: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.778486: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.779483: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.792058: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - stopped 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Interface closed 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Shutting down 2021-02-27 12:37:23.800734: [FPN] Couldn't start VPN 2021-02-27 12:37:24.816602: [FPN] Connection status changing from Connecting to Unprotected 2021-02-27 12:37:24.816602: [FPN] Tunnel status changed from Connecting to Unprotected

I recently subscribed to Mozilla VPN and it's been working fine for a couple of weeks. But in the last 24 hours something changed and it won't stay connected. No matter what location I choose (NY, Chicago, etc.) and turn it on, it almost immediately disconnects with the error message "Couldn't start VPN." Most recent log entries are as follows: 2021-02-27 12:37:21.357443: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v4 routes 2021-02-27 12:37:21.359437: [TUN] [FirefoxPrivateNetworkVPN] Binding v4 socket to interface 27 (blackhole=false) 2021-02-27 12:37:21.361432: [TUN] [FirefoxPrivateNetworkVPN] Setting device v4 addresses 2021-02-27 12:37:21.434238: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Sending handshake initiation 2021-02-27 12:37:21.440221: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Awaiting keypair 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Received handshake response 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Obtained awaited keypair 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v6 routes 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Binding v6 socket to interface 0 (blackhole=true) 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Setting device v6 addresses 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Listening for UAPI requests 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Startup complete 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Unable to set interface addresses, routes, dns, and/or interface settings: runNetsh run - exit status 3221225794 2021-02-27 12:37:21.654041: [TUN] [FirefoxPrivateNetworkVPN] Device closing 2021-02-27 12:37:21.668000: [TUN] [FirefoxPrivateNetworkVPN] Routine: TUN reader - stopped 2021-02-27 12:37:21.753984: [TUN] [FirefoxPrivateNetworkVPN] Routine: event worker - stopped 2021-02-27 12:37:21.764523: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv4 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv6 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Stopping... 2021-02-27 12:37:21.766518: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential receiver - stopped 2021-02-27 12:37:21.768512: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.772502: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.776491: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.778486: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.779483: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.792058: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - stopped 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Interface closed 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Shutting down 2021-02-27 12:37:23.800734: [FPN] Couldn't start VPN 2021-02-27 12:37:24.816602: [FPN] Connection status changing from Connecting to Unprotected 2021-02-27 12:37:24.816602: [FPN] Tunnel status changed from Connecting to Unprotected

All Replies (1)

brisu
brisu
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Welcome!

Do you know if the app recently updated or were there any changes to the machine that you are running the VPN on?

This log information would be very insightful and helpful if you can send this to the development team via a support ticket. They would be able to assist you further with this issue.

Open a support ticket via: Help, I still have questions about Mozilla VPN How to obtain the Mozilla VPN Logs