Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sign in

  • Atsakymų nėra
  • 1 has this problem
  • 5 views
more options

Hi, My other Windows tablet had problems and I had to reinstall Windows and therefore Firefox. I lost all of my add ons and speed dial tabs etc and want to sync with other devices, but on that tablet when I click 'Sign in or Register' I'm taken to a 'Create account' page. When I put in my email address, I'd expect it to say there's already an account with that email address, but it doesn't. Then, when I put in my current password, the first bar takes the password without problem, but when I fill in the 'Repeat password' bar, the first two characters are entered but the rest of the password jumps to the first bar!

This already the second installation of Firefox as the first version didn't work and the Firefox page in Explorer said something had gone wrong and gave another download link...

Do you have any ideas? This is taking a crazy amount of time, just going around in circles...

Thank you.

Hi, My other Windows tablet had problems and I had to reinstall Windows and therefore Firefox. I lost all of my add ons and speed dial tabs etc and want to sync with other devices, but on that tablet when I click 'Sign in or Register' I'm taken to a 'Create account' page. When I put in my email address, I'd expect it to say there's already an account with that email address, but it doesn't. Then, when I put in my current password, the first bar takes the password without problem, but when I fill in the 'Repeat password' bar, the first two characters are entered but the rest of the password jumps to the first bar! This already the second installation of Firefox as the first version didn't work and the Firefox page in Explorer said something had gone wrong and gave another download link... Do you have any ideas? This is taking a crazy amount of time, just going around in circles... Thank you.