Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The latest update removed all my 1100 bookmarks and trying to restore them throws an error.

  • 7 replies
  • 2 have this problem
  • 6 views
  • Paskiausią atsakymą parašė RageQuitKitty

more options

The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

Chosen solution

I reinstalled Firefox and it fixed the issue.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (7)

more options

What format are they in ? See : https://support.mozilla.org/en-US/questions/1198515

more options

Note current version is 52.9.0

more options

I don't know -- I don't know where to find them outside of the list here... (see image)

more options

Mine says 52.3.0

It updated automatically to this today. The icon on my taskbar was gone and after I closed my browser, I opened it again a little while later and everything was gone.

more options

(I opened it later from the start menu directly, rather than my taskbar, since that icon no longer worked)

more options

You usually get this error when the places.sqlite database file (bookmarks and history) is corrupted.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    close and restart Firefox in case errors are reported and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Chosen Solution

I reinstalled Firefox and it fixed the issue.