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Not responding. As soon as Thunderbird open's it goes into '(Not Responding)'

  • 3 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė Wayne Mery

Jimmy
Jimmy
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This has been a re-occurring issue for me over the past 3-4 years. So far the only solid solution I have found is buying a new computer or re-setting my entire laptop to factory settings.

I've re-installed 3-4 times.

I don't use 3rd party anti virus, only Windows Defender and I've made sure that Thunderbird is set up to have an exemption.

What is getting changed in my system settings to cause this issue.

If it's any help I first started to see these issues when the auto pop up box in the bottom right hand corner launched when a new email came in. It only used to lock up for a couple of seconds. Now as soon as I launch thunderbird and click on anything it freezes up. I've attached a screen shot.

This has been a re-occurring issue for me over the past 3-4 years. So far the only solid solution I have found is buying a new computer or re-setting my entire laptop to factory settings. I've re-installed 3-4 times. I don't use 3rd party anti virus, only Windows Defender and I've made sure that Thunderbird is set up to have an exemption. What is getting changed in my system settings to cause this issue. If it's any help I first started to see these issues when the auto pop up box in the bottom right hand corner launched when a new email came in. It only used to lock up for a couple of seconds. Now as soon as I launch thunderbird and click on anything it freezes up. I've attached a screen shot.

All Replies (3)

Jimmy
Jimmy Klausimą uždavęs asmuo
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The program thunderbird.exe version 52.9.0.6754 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. 

Process ID: 26e8
Start Time: 01d4176975708e50
Termination Time: 11
Application Path: E:\Programs\Thunderbird\thunderbird.exe
Report Id: 0b474af4-0789-4803-8c02-0edf2c9107c5
Faulting package full name: 
Faulting package-relative application ID:
Jimmy
Jimmy Klausimą uždavęs asmuo
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Source Thunderbird

Summary Stopped responding and was closed

Date ‎09/‎07/‎2018 10:26

Status Report sent

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: E:\Programs\Thunderbird\thunderbird.exe

Problem signature Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 52.9.0.6754 Application Timestamp: 5b36bc1d Hang Signature: 59dd Hang Type: 134217728 OS Version: 10.0.17134.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: 59dd8606dfefada09d26d8101cc5670c Additional Hang Signature 2: fcf1 Additional Hang Signature 3: fcf1d798ceb7e3c6b67ba90e351adeee Additional Hang Signature 4: 59dd Additional Hang Signature 5: 59dd8606dfefada09d26d8101cc5670c Additional Hang Signature 6: fcf1 Additional Hang Signature 7: fcf1d798ceb7e3c6b67ba90e351adeee

Extra information about the problem Bucket ID: 0b7b61d83842496171fcf43c04792e8d (1296179331386125965)

Wayne Mery
Wayne Mery
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see https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems and post your results