i click on firefox icon and this pops up: firefix.exe - Bad Image I can't even open it to click on any of troubleshooting ideas
I have already turned my computer on and off 5x. Each time I click on firefox icon this box pops up: C:\Program Files(x86)\Mozilla Firefox\mozglue.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. (This came with the laptop and I have no idea who a system administrator is) While I was just on-line the computer locked up then it said it was doing updates. I closed the computer down and now when I try and open it the above happens. Mozilla is my home page. I was able to click on internet explorer to get to this stage.
Solution eye eponami
do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
- C:\Program Files\Mozilla Firefox\
- http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
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All Replies (2)
Solution eye oponami
do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
- C:\Program Files\Mozilla Firefox\
- http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
solved - thank you................