Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya sfhowes

rossco1359
rossco1359
more options

Hi There Can you tell me why Thunderbird keeps crashing all the time,it sends crash reports but nothing is done to fix it. My version is up to date.

Hi There Can you tell me why Thunderbird keeps crashing all the time,it sends crash reports but nothing is done to fix it. My version is up to date.

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Crash reports don't initiate some kind of process to 'fix' your setup.

In the meantime, test TB with Windows running in safe mode.

rossco1359
rossco1359 Nkolo motuna
more options

Hi sfhowes I went to Troubleshooting reports and found the report ID that was sent an hour and a half ago. This has been happening since September last year ( was the first time a crash report ID was sent). It is starting to get annoying as it shuts down Thunderbird each time

sfhowes
sfhowes
  • Top 25 Contributor
more options

Nobody can help you unless the ID is posted here.