Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Who can email to get technical assistance when an upgrade mashes my system, before I ditch Firefox completely?

  • 3 biyano
  • 3 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya philipp

MJWHome
MJWHome
more options

Since making the latest change to Firefox, upgrade 41 and a bit, I have had problem accessing a variety of regularly used websites, and having gone back to the Firefox website to download a fresh version of the software, Firefox now tells me it cannot load my profile. Firefox will now not work at all.

I am currently using Internet Explorer and have failed miserably to attach a picture of the new Firefox error message. In essence it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

Any ideas? Martin

Since making the latest change to Firefox, upgrade 41 and a bit, I have had problem accessing a variety of regularly used websites, and having gone back to the Firefox website to download a fresh version of the software, Firefox now tells me it cannot load my profile. Firefox will now not work at all. I am currently using Internet Explorer and have failed miserably to attach a picture of the new Firefox error message. In essence it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Any ideas? Martin

Solution eye eponami

hi martin, please press the windows-key+R and open: %appdata% an explorer window will open up, in there rename the folder called "Mozilla" to something like "Mozilla.bak" - then firefox should start again.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (3)

philipp
philipp
  • Moderator
more options

Solution eye oponami

hi martin, please press the windows-key+R and open: %appdata% an explorer window will open up, in there rename the folder called "Mozilla" to something like "Mozilla.bak" - then firefox should start again.

MJWHome
MJWHome Nkolo motuna
more options

Hi Philip. What a genius. That was a grand idea and Firefox started up immediately. Using it now, in fact.

On the restart I did notice an Import option too from Internet Explorer. Is there any way to recover my shortcuts and bookmarks from the version of Firefox that crashed? It would just save me having to re-create all my shortcuts, and find all my links and passwords again.

Thanks again. Martin

philipp
philipp
  • Moderator
more options

hi martin, yes ideally your renamed mozilla folder should still contain your firefox profile with all your old data in it: Profiles - Where Firefox stores your bookmarks, passwords and other user data

so first you should locate the profile in your renamed mozilla folder and your current profile. afterwards you can import some important data over like places.sqlite for bookmarks/history and key3.db&logins.json for your passwords: Recovering important data from an old profile