Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Dragon lost on reinstal of Firefox and not found in extensions

more options

After a reinstal of Firefox, Dragon nat spk was not available in it. The Dragon extension is not shown in my list of extensions. How/where can I find and instal it?

Windows 7 Ultimate and Firefox 40.0.1

After a reinstal of Firefox, Dragon nat spk was not available in it. The Dragon extension is not shown in my list of extensions. How/where can I find and instal it? Windows 7 Ultimate and Firefox 40.0.1

All Replies (5)

more options

Did you restart your PC after installing Firefox?

more options

Yes I did.

I had the extension and Dragon was working well with Firefox before the Firefox reinstall, but now I seem to have lost it all together.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

Disabling the hardware acceleration had no effect.

My problem is not one caused by the extension; it is that I do not have the extension. I had it and it was working before I uninstalled and reinstalled Firefox. Is the extension available somewhere where I can download it and see if I can install it and have it working?

more options

Dragon supplies its' own add-on for web browsers. That extension is not available from Mozilla, see Nuance for support. http://nuance-community.custhelp.com/hives/be1ac29547/summary