Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

After upgrading Firefox it says the protocol (dpql) isn't associated with any program when I try to log on with the fingerprint scanner - how do I fix this please?

  • 1 답장
  • 25 이 문제를 만남
  • 1 보기
  • 최종 답변자: the-edmeister

KatherineL
KatherineL
more options

I have an HP laptop with a fingerprint scanner (HP Simple Pass Identity Protection) which I've used for a year now with no problems. Yesterday I upgraded Firefox to the latest version and now when I try to log on to sites with the scanner I get the message "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program."

In both Facebook and GMail, the ID program fails to recognise the log on pages as such and so won't register my fingerprint with them. This has never been a problem before, only since this last upgrade of Firefox. How do I fix it please, or alternatively, how do I go back to the previous version?

Thanks

I have an HP laptop with a fingerprint scanner (HP Simple Pass Identity Protection) which I've used for a year now with no problems. Yesterday I upgraded Firefox to the latest version and now when I try to log on to sites with the scanner I get the message "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." In both Facebook and GMail, the ID program fails to recognise the log on pages as such and so won't register my fingerprint with them. This has never been a problem before, only since this last upgrade of Firefox. How do I fix it please, or alternatively, how do I go back to the previous version? Thanks

모든 댓글 (1)

the-edmeister
the-edmeister
  • Moderator
more options

See if this helps you:
https://support.mozilla.com/en-US/questions/814397