Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

TB often slow for all operations

  • 10 답장
  • 0 이 문제를 만남
  • 최종 답변자: Saho

more options

I have been struggling with slowness in Thunderbird in recent months (Windows 11, mid-range Lenovo laptop). There is often a distinct lag during even the smallest operations.

Examples are: selecting an email, closing a tab, typing, calendar events editing.

TB process in Windows usually uses 1000MB RAM. RAM is around 60-70% usage usually. I never have the same slowness issues with other applications.

I tried quite a bit: safe mode testing, removing extensions, compacting folders and more tips. I ended up removing Thunderbird and my profile entirely, and reinstalled the latest version with an empty profile. I just set up my Gmail and other email account. No extensions installed, yet still the same issue.

Could it be that something is still there from a previous install, if I removed my profile?

I've been using Thunderbird in Linux and Windows for years with moderate issues that I was able to resolve, but am now really puzzled. Please help.

I have been struggling with slowness in Thunderbird in recent months (Windows 11, mid-range Lenovo laptop). There is often a distinct lag during even the smallest operations. Examples are: selecting an email, closing a tab, typing, calendar events editing. TB process in Windows usually uses 1000MB RAM. RAM is around 60-70% usage usually. I never have the same slowness issues with other applications. I tried quite a bit: safe mode testing, removing extensions, compacting folders and more tips. I ended up removing Thunderbird and my profile entirely, and reinstalled the latest version with an empty profile. I just set up my Gmail and other email account. No extensions installed, yet still the same issue. Could it be that something is still there from a previous install, if I removed my profile? I've been using Thunderbird in Linux and Windows for years with moderate issues that I was able to resolve, but am now really puzzled. Please help.

모든 댓글 (10)

more options

What is your anti-virus software?

Do you get any 'Not responding' notification in the title bar?

What is the size of your Inbox?

Are you subscribed to the 'All Mail' folder?

도움이 되셨습니까?

more options

Thanks for the prompt response.

I use Malwarebytes and Microsoft Defender. I turned off both, but the same lag was still occuring.

Note that sometimes there is only a small lag (1-2 seconds when clicking on a mail heading for ex.). Most of the time there is a 3-7 seconds lag however, for every action, including in the calendar tab.

There is never a "not responding" notification, nor does it all go white-ish, like it would do when freezing.

Gmail inbox folder: 1881 emails, 183MB. Gmail All Mail folder: 6950 emails, 1200MB Murena inbox folder: 4445 emails, 475MB. Check out attached screenshot for more details.

I can't find an "All mail folder" to (un)subscribe to. There is an All Mail folder which is part of Gmail, and also a "unified folders" option through the Thunderbird email menu, which I don't use.

Thanks in advance for any help. I am missing a major tool in my daily workflow!

도움이 되셨습니까?

more options
I use Malwarebytes and Microsoft Defender. I turned off both, but the same lag was still occuring.

The only reliable way to turn off antivirus Software is to start Windows in safe mode with networking enabled. You may want to try that.

Does the problem go away?

글쓴이 christ1 수정일시

도움이 되셨습니까?

more options

Indeed, in safe mode with networking, TB is lightning-fast. (I wasn't able to connect with the Internet though, not sure why that is.) As soon as I reboot into normal Windows 11, there is a short lag for each action, and later it can get much worse.

Does it mean that either Defender or Malwarebytes is the culprit? I could uninstall Malwarebytes, but if I can't turn off Microsoft Defender aside from going into safe mode, what can I do?

도움이 되셨습니까?

more options

...and a correction: I just had TB freeze for about 15 seconds with the "not responding" notification, when I deleted about 30-40 selected emails. After that it was back to "normal", meaning just about useable, but slow.

글쓴이 Saho 수정일시

도움이 되셨습니까?

more options
Does it mean that either Defender or Malwarebytes is the culprit?

Most likely, yes. Create an exception (or exclusion in case of Defender) in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

I could uninstall Malwarebytes

Sounds like a good idea to me. Running two different anti-virus scanners at the same time is a bad idea anyway.

if I can't turn off Microsoft Defender aside from going into safe mode, what can I do?

Create an exclusion for the Thunderbird profile - see above.

도움이 되셨습니까?

more options

Okay I created an exclusion of the profile folders in Defender and restarted the laptop. Afterwards TB was quick, and for the first time in a long time I was able to sift through many emails without a lag for each action. But after about an hour it froze for a little while as it started downloading a huge number of messages that I had deleted a few minutes before. After that there was again a moderate lag most of the time.

도움이 되셨습니까?

more options

Now I am getting an error I haven't seen in a while. In fact, I remember getting that error long ago, when there was no lag issue at all... So just in case here's a screenshot.

글쓴이 Saho 수정일시

도움이 되셨습니까?

more options
Now I am getting an error I haven't seen in a while.

For which account?

But after about an hour it froze for a little while as it started downloading a huge number of messages that I had deleted a few minutes before.

Also, in which account did this happen?

글쓴이 christ1 수정일시

도움이 되셨습니까?

more options

The network and file access error is for the e.email account, from Murena.io, a privacy-focused, Nextcloud-based alternative to Google. It happened again this morning but is not very disruptive.

The very large number of messages I deleted were from my Gmail account. I tried a second time (permanent delete), but they were downloaded again later on.

These 2 issues are not what is bothering me, but they might indicate where the problem lies.

Since I installed a fresh version of TB with a new empty profile, it might be one of those two accounts causing the lag issue... or not...

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.