Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

I receive notice of Updates, but never seem able to "connect to server." I finally give up after waiting for 15-20 minutes.

  • 2 답장
  • 1 이 문제를 만남
  • 8 보기
  • 최종 답변자: cor-el

more options

I seem NEVER able to update even though Firefox asks me to do so every other week or so. When I click on Update, I get the same visual that suggests an attempt to connect to the server. The attempt NEVER succeeds (at least not within 15-20 minutes).

I seem NEVER able to update even though Firefox asks me to do so every other week or so. When I click on Update, I get the same visual that suggests an attempt to connect to the server. The attempt NEVER succeeds (at least not within 15-20 minutes).

선택된 해결법

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

If you were a Windows user we would probably blame third party security software as being the likely culprit. Not sure what is causing your issue. You are well out of date and so I recommend you first of all backup the Firefox profile, to make sure all bookmarks and logins etc are kept safe.

Firefox tries to retain that information but with such a jump from Firefox 18 to 45 I am not sure how well it will succeed. Next install the current version from getfirefox.com or mozilla, see

more options

선택된 해결법

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.