• Solved

smtp wrong credentials does not abort when cancel, but hang 30s or so

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail… (read more)

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail I was to send. - but 30-60s after I aborted comes an error message saying it timed out

So the cancel button does not really cancel the send attempt, it seems.

Not sure where to report bugs, so do it here. Thanks.

Asked by gog756 1 day ago

Answered by david 3 hours ago

  • Locked

Frozen image

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen Apologies if I'm repeating a previous request - couldn't tell if it was submitted. I'm running W… (read more)

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.


Any help will be appreciated. I can open new Firefox windows.

P.B.

Asked by brant_peg 1 day ago

  • Locked

Bookmarks backing up in json format.

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my… (read more)

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my bookmarks by converting the json file at https://www.jeffersonscher.com/ffu/bookbackreader.html. But why can't Firefox just back up as an html file like to used to? I had to go off searching the internet for a solution, turning what should've been a 5 minute job into nearly an hour 😕

Asked by IanStar 6 hours ago

Last reply by IanStar 5 hours ago

  • Solved

How to PERMANENTLY close Bookmarks sidebar panel?

As of a few days ago whenever I start Firefox the window appears with the Bookmarks sidebar panel already opened. I click the "X" on the sidebar and it will close - until… (read more)

As of a few days ago whenever I start Firefox the window appears with the Bookmarks sidebar panel already opened. I click the "X" on the sidebar and it will close - until the next time I start Firefox. If I choose Menu->View->Sidebar->Bookmarks and uncheck it the panel will close - until the next time I start Firefox. No matter how the Bookmarks sidebar is closed, it will always reappear when Firefox is restarted. Even if I switch to some other sidebar, Bookmarks will replace it on startup.

I've searched about:config and found no setting which seems to control sidebar behavior on startup.

I assume this is the result of some recent update. Is there no longer a way to permanently disable the Bookmarks sidebar?

MacOS 12.7.5 Firefox 127.0 (64-bit)

Asked by bertfw 1 day ago

Answered by cor-el 1 day ago

  • Solved

Changing server settings on account wants to restart as soon I leave first field

v115.10.1 32-bit Changed isp and email completely, and wanted to change both server name and user name. But editing server name and leaving that field I get a popup wanti… (read more)

v115.10.1 32-bit Changed isp and email completely, and wanted to change both server name and user name. But editing server name and leaving that field I get a popup wanting to restart - problem is I need to change user name as well or no go

So it starts to try and login but fails of course, since user name need to change too.

This really need another approach, maybe not so automatic.

Changing focus from first field to next one should not execute restart. - just when leaving second field if any of first and second is changed

So going through all accounts and failed logins etc all the way is cumbersome. - dual restarts every account

Not sure where to put bug reports like this. Thanks.

Asked by gog756 1 day ago

Answered by christ1 10 hours ago

  • Solved

Firefox loads occasionally very slowly - sometimes about 30+ seconds.

I like Firefox and am using it for years, but I cannot accept lengthy loading time. I have a fast and stable internet so this is not the problem. Please let me know what … (read more)

I like Firefox and am using it for years, but I cannot accept lengthy loading time. I have a fast and stable internet so this is not the problem. Please let me know what the problem is and how to fix it.

Asked by Mike 1 day ago

Answered by TyDraniu 10 hours ago

  • Solved

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Youtube slow only on firefox

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handle… (read more)

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Asked by nadum8 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

search for posting by a specific contributor

In this help forum, is there a way to search for posting done by a specific Contributor? I find some contributors are very helpful and would like to see more of that per… (read more)

In this help forum, is there a way to search for posting done by a specific Contributor? I find some contributors are very helpful and would like to see more of that person instead of reading thru a lot of posting. Thank you

Asked by OldBob2 1 day ago

Answered by david 1 day ago

  • Solved

Access to Website Being Denied: Brute Force Bot Was Blocked

When using Firefox (latest) and attempting to login into a website I get an error (see attached image) generated by the host's server's firewall. It appears it thinks I'm… (read more)

When using Firefox (latest) and attempting to login into a website I get an error (see attached image) generated by the host's server's firewall. It appears it thinks I'm a bot. When I use Firefox's privacy mode I don't get this error. I would prefer not to use privacy mode. I contacted the administrator of the website I'm attempting to access and he couldn't offer any help.

When I use Google Chrome browser I don't encounter the above problem. This leads me to believe it's not an issue with my Avast Anti-Tracking and Antivirus settings.

Any help would be appreciated.

Chrys

Asked by Chrys6600 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Firefox on Linux does not allow entries in forms that are called up in IFRAME.

Dear friends, Firefox on Linux does not allow entries in forms that are called up in IFRAME. It works perfectly on Android. Does anyone know why this is the case? Uwe … (read more)

Dear friends,

Firefox on Linux does not allow entries in forms that are called up in IFRAME. It works perfectly on Android.

Does anyone know why this is the case? Uwe

Firefox 127.0 (64-Bit)

Asked by haller-mtl 1 day ago

Answered by jonzn4SUSE 22 hours ago

  • Solved

Firefox failed to reopen all the pages & tabs from previous sessions after crash, task manager says Firefox(19)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report. So I have fired up … (read more)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Asked by Sean Stevens 3 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Update Broke Advanced Options for Undoing 2022 Private Window Visual Changes

Back in October 2022, changes were made to how private windows appear, separating their icon in the OS taskbar, giving it a new icon, and putting a badge on the top right… (read more)

Back in October 2022, changes were made to how private windows appear, separating their icon in the OS taskbar, giving it a new icon, and putting a badge on the top right of the window.

At the time, support threads (such as this one https://support.mozilla.org/en-US/questions/1393494#answer-1542568 ) suggested changing three options to revert these changes: -browser.privateWindowSeparation.enabled -browser.privatebrowsing.enable-new-indicator -browser.privatebrowsing.enable-new-logo I really dislike how these changes look, and so immediately followed this advice. In my advanced options, every one of these is still set to "false" to this day. However, after a recent Firefox update (my current version is listed as 127.0), these no longer seem to have any effect making the new look the only option.

I would strongly prefer to at least re-combine the taskbar icons for standard and private browsing into a single icon. Is there any way to do this in the current update, or is this change permanent going forward? If it is permanent, would reverting to version 126.01 risk losing my current Firefox profile?

Asked by f-v-k 1 day ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Email Accounts are gone...Thunderbird comes up with setting up a new account

I think Thunderbird did an update and now my email and my wife's emails are gone....including all of our saved emails. I believe we are using PoP accounts and not imap. I… (read more)

I think Thunderbird did an update and now my email and my wife's emails are gone....including all of our saved emails. I believe we are using PoP accounts and not imap. Is there a way to get back all our emails?

Asked by ti-ger1 3 days ago

Answered by Matt 1 day ago

  • Solved

Raspberry PI4stalled vers 115 remove menu.It reports "aarch64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1"

Question 1 - Is this a real version? (as dlsplayed in troubleshooting information) Question 2 - How can I upgrade to version 115,, or do I have to delete and start again?… (read more)

Question 1 - Is this a real version? (as dlsplayed in troubleshooting information) Question 2 - How can I upgrade to version 115,, or do I have to delete and start again? Sub question - if I have to delete what is the best method? I just spent a few days installing and then installing 5 gig of settings and mail from Windows 10; I would hate to do it again.

Asked by John Hadley 2 days ago

Answered by John Hadley 1 day ago

  • Solved

Thunderbird 115.11 gets seriously slow

Thunderbird 115.11.etc has become seriously slow when deleting or moving emails - the first one goes quickly but then it all slows down for the second and subsequent emai… (read more)

Thunderbird 115.11.etc has become seriously slow when deleting or moving emails - the first one goes quickly but then it all slows down for the second and subsequent emails. I have found that this is a Virus checker issue - I use Microsoft's own defender software on Windows 11 - and have now eliminated the problem by making an exception in the virus software to the TB profile folder. My question is: how safe is this - I don't want to allow virus attacks in email but at the same time I don't want the slow software! What do you suggest? Thank you

Asked by sthoselitz 1 day ago

Answered by christ1 1 day ago

  • Solved

Latest update wrecked my workflow with alt+shift+arrow overwrite

Hello! I am a heavy user of Firefox: daily & around 8 hours a day. I usually use alt+shift+left/right-arrow to select a few words to the right / to the left. With … (read more)

Hello!

I am a heavy user of Firefox: daily & around 8 hours a day.

I usually use alt+shift+left/right-arrow to select a few words to the right / to the left. With the latest update (mandatory because this is a work-administered) laptop, the new behavior is that tabs are changed.

I want any solution to revert this to standard (past) behavior (preferably not an extension). Looked around in about:config but could not find anything to toggle on/off.

This is highly annoying as I've had this workflow for literally years. Even opening this ticket I encountered the issue more than 3 times as I was phrasing the message and had to delete & rewrite some stuff while also have other tabs open in the same Firefox window.

Would highly appreciate your timely response!

Thanks a lot! -- John

Asked by ionut_mntn 1 day ago

Answered by ionut_mntn 1 day ago

  • Solved

three.js inconsistently runs slowly

I am trying to access websites that use three.js. When I initially start, the website runs too slowly to be usable, but if I tab out for some time and then tab back in, t… (read more)

I am trying to access websites that use three.js. When I initially start, the website runs too slowly to be usable, but if I tab out for some time and then tab back in, the website runs at normal speed for a bit before slowing down again. I cannot find any solutions to this problem nor anyone else who had the same problem as me.

OS: Windows 11 Home 23H2 (22635.3720) Firefox Version: 126.0.1 GPU: GIGABYTE NVIDIA RTX 4060 Ti 8GB GPU Drivers: Game Ready 555.99

Asked by Puzzle League central (90919293) 3 days ago

Answered by Puzzle League central (90919293) 1 day ago

  • Solved

Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini

Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini. Am running Yosemite 10.10.5. I can see access to the files on this site but need an installer to… (read more)

Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini. Am running Yosemite 10.10.5.

I can see access to the files on this site but need an installer to load to system.

Am familiar with unix can work off a console but am not a programmer, wouldn't know one end of a compiler from the other.

Can you point me in the right direction?

Asked by horned_toad 3 days ago

Answered by sfhowes 2 days ago