Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

VPN turns itself off frequently

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by hypewolf

more options

The VPN turns itself off frequently...using it on my Android phone. It seems that every time I close my browser (Firefox), if I check the VPN status it is is off; although I have turned it on and connected it prior to browsing. I cannot find a setting that seems to deal with this. Please advise how to maintain service.

The VPN turns itself off frequently...using it on my Android phone. It seems that every time I close my browser (Firefox), if I check the VPN status it is is off; although I have turned it on and connected it prior to browsing. I cannot find a setting that seems to deal with this. Please advise how to maintain service.

All Replies (1)

more options

Did you ever experience wifi/cell signal issues? I'm thinking either the connection was lost due to poor signal or maybe your android device turned the vpn off to save memory/battery.

I'm not sure if it would help, but I would disable battery optimization for the vpn and see if that helps.