Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

With javascript enabled Mozilla Firefox crashes on certain websites. What do I do?

  • 1 reply
  • 4 have this problem
  • 11 views
  • Last reply by cor-el

more options

I reloaded my system after an attack using javascript to take over my email. Ever since reloading, the only way I can browse the internet without firefox crashing is by disabling javascript

I reloaded my system after an attack using javascript to take over my email. Ever since reloading, the only way I can browse the internet without firefox crashing is by disabling javascript

All Replies (1)

more options

A system restore may have corrupted the Firefox installation.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.