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I have AVG 2011 Free and Firefox will not connect to update server

  • 1 reply
  • 3 have this problem
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  • Last reply by cor-el

crookcari
crookcari
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Firefox 4 tries to update but cannot connect to the update server. I have AVG 2011 Free Version which is not covered in your help page. It does not have the facilities that your suggestions for earlier versions of AVG does (ie anywhere that shows firewall details) I have tried the repair facility but this has not worked either.

Thanks,

Cari

Firefox 4 tries to update but cannot connect to the update server. I have AVG 2011 Free Version which is not covered in your help page. It does not have the facilities that your suggestions for earlier versions of AVG does (ie anywhere that shows firewall details) I have tried the repair facility but this has not worked either. Thanks, Cari

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.