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XUL runner displays error platform version '1.9.1.12 not comptabile with '1.9.1.13'

  • 1 reply
  • 70 have this problem
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  • Last reply by TonyE

peterjslanc
peterjslanc
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Error display comes up when you click on shortcuticon XUL runner displays Error: platform version '1.9.1.12 not comptabile with minVersion>='1.9.1.13' maxVersion>='1.9.1.13'

Therefore not able to start firefox

Whats wrong what do I needto do? Thanks

Error display comes up when you click on shortcuticon XUL runner displays Error: platform version '1.9.1.12 not comptabile with minVersion>='1.9.1.13' maxVersion>='1.9.1.13' Therefore not able to start firefox Whats wrong what do I needto do? Thanks

All Replies (1)

TonyE
TonyE
  • Moderator
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You should be able to resolve this by performing a clean install of Firefox.

  1. Download the Firefox setup file from http://www.mozilla.com/ or if you prefer Firefox 3.5 you can get it from http://www.mozilla.com/en-US/firefox/all-older.html
  2. Uninstall Firefox and then delete the installation directory (default location C:\Program Files\Mozilla Firefox\)
  3. Re-install Firefox