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email configuration

  • 1 reply
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  • 16 views
  • Last reply by david

cfnord
cfnord
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Can not send messages messages from Thnderbird. Getting Failed connection to server error messages. So, I confirmed that the user id and password entered is correct. I contacted email provider and updated incoming and outgoing server settings to IMAP settings and confirmed they are correct.

I manually updated Account Configurations per the Thunderbird website. The server settings entered are confirmed correct when I re-test. When I select Done I still get the error "Unable to login at server. Probably wrong configuration, user name or password." I have confirmed that all of those elements are correct.

What now?

Email provider is Spectrum. Incoming Server type- POP mail server - can't change server type or won't get incoming mail Server name- pop.charter.net port 110

Outgoing - changed to IMAP - per provider advice Server name - mobile.charter.net port 587 Connection security - SSL/TSL

Can not send messages messages from Thnderbird. Getting Failed connection to server error messages. So, I confirmed that the user id and password entered is correct. I contacted email provider and updated incoming and outgoing server settings to IMAP settings and confirmed they are correct. I manually updated Account Configurations per the Thunderbird website. The server settings entered are confirmed correct when I re-test. When I select Done I still get the error "Unable to login at server. Probably wrong configuration, user name or password." I have confirmed that all of those elements are correct. What now? Email provider is Spectrum. Incoming Server type- POP mail server - can't change server type or won't get incoming mail Server name- pop.charter.net port 110 Outgoing - changed to IMAP - per provider advice Server name - mobile.charter.net port 587 Connection security - SSL/TSL

Modified by cfnord

All Replies (1)

david
david
  • Top 10 Contributor
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Please post screenshot of account 'server setting' pane and of SMTP server pane. That will help.

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