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Tabs crash with video content

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by Scot63

Scot63
Scot63
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For the past few months, i have encountered regular tab crashes when a website has an on page video i try to access.Also, when trying to advance a You tube video or backtrack, the tab crashes. No other browser does this. I am reluctant to dump Firefox as i have passwords and bookmarks i'd like to keep. I did a refresh weeks ago that only worked for a short time.

For the past few months, i have encountered regular tab crashes when a website has an on page video i try to access.Also, when trying to advance a You tube video or backtrack, the tab crashes. No other browser does this. I am reluctant to dump Firefox as i have passwords and bookmarks i'd like to keep. I did a refresh weeks ago that only worked for a short time.

All Replies (4)

Paul
Paul
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  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Scot63
Scot63 Question owner
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9eda70b1-469d-4253-b756-c83514dc0fc4 f9b37d46-b73e-4cf0-91e4-061f48d6d38b 06cc5e14-9a6f-4173-b73d-cd4bf9f1c5c6 0fc1dc19-ab79-4f41-8fb6-cbd6b5aca846 d9b0d530-3953-4b4b-9b31-355c70122c18 Sorry if i'm doing this wrong but these are the first five crash reports.

Modified by Scot63

Scot63
Scot63 Question owner
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9eda70b1-469d-4253-b756-c83514dc0fc4 f9b37d46-b73e-4cf0-91e4-061f48d6d38b 06cc5e14-9a6f-4173-b73d-cd4bf9f1c5c6 0fc1dc19-ab79-4f41-8fb6-cbd6b5aca846 d9b0d530-3953-4b4b-9b31-355c70122c18 Sorry if i'm doing this wrong, these are the five latest crash i.d.numbers.

Modified by Scot63

Scot63
Scot63 Question owner
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9eda70b1-469d-4253-b756-c83514dc0fc4 3/7/2023, 12:11 PM f9b37d46-b73e-4cf0-91e4-061f48d6d38b 3/7/2023, 9:42 AM 06cc5e14-9a6f-4173-b73d-cd4bf9f1c5c6 3/6/2023, 10:31 AM 0fc1dc19-ab79-4f41-8fb6-cbd6b5aca846 3/4/2023, 6:16 PM d9b0d530-3953-4b4b-9b31-355c70122c18 3/4/2023, 4:29 PM 06e5f422-1ffc-4c44-97c2-a71cb2404d99 3/3/2023, 6:09 PM 54b4e4f4-4365-4b2c-84b8-d001ef67bf4c 3/3/2023, 8:12 AM