Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when attempting to attach a file in Gmail on Xubuntu 18.04

  • No replies
  • 1 has this problem
  • 5 views
XubuntuUser
XubuntuUser
more options

I am getting a consistent crash when using Firefox on Xubuntu 18.04 and attempting to attach a file in Gmail. I am a novice user, but here are the steps I've already tried:

1) Updated Xubuntu operating system (sudo apt-get upgrade) 2) Verified on latest version of Firefox 3) Ran firefox with no add-ons 4) Tested the memory using memtest 5) Verified it works fine in Chromium

Here is the latest crash report: https://crash-stats.mozilla.com/report/index/c1ee4d54-706b-474a-b8d3-afb230181106

I appreciate any guidance to help diagnose this.

Thank you!

I am getting a consistent crash when using Firefox on Xubuntu 18.04 and attempting to attach a file in Gmail. I am a novice user, but here are the steps I've already tried: 1) Updated Xubuntu operating system (sudo apt-get upgrade) 2) Verified on latest version of Firefox 3) Ran firefox with no add-ons 4) Tested the memory using memtest 5) Verified it works fine in Chromium Here is the latest crash report: https://crash-stats.mozilla.com/report/index/c1ee4d54-706b-474a-b8d3-afb230181106 I appreciate any guidance to help diagnose this. Thank you!