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Since latest Firefox update installed, Hotmail crashes when I click on link in body of email. Help!

  • 4 replies
  • 23 have this problem
  • 12 views
  • Last reply by Whyohwhy

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Since Firefox automatically updated, I cannot click on most links in Hotmail without the window closing and the inbox popping back up. Hotmail works fine in Safari. I tried putting Firefox in safe mode and deselecting "Use recommended performance settings" and "use hardware acceleration when available," as another user suggested. It did not work. Any ideas what to do now?

Since Firefox automatically updated, I cannot click on most links in Hotmail without the window closing and the inbox popping back up. Hotmail works fine in Safari. I tried putting Firefox in safe mode and deselecting "Use recommended performance settings" and "use hardware acceleration when available," as another user suggested. It did not work. Any ideas what to do now?

Chosen solution

Sorry, it's a bug. A team of developers worked on this over the weekend and developed a fix that will be in testing this week in the Nightly release, but it's not likely that Firefox 58 will get the update for 1-3 weeks.

These are all the workarounds I'm aware of (other than using zoom in the message to temporarily fix the mouse behavior in that one message, e.g., Ctrl+ or Ctrl-):

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.


(2) Switch to the Outlook beta layout

There is a "Try the beta" switch above the Inbox. You'll be able to switch back equally easily if you don't like it.


(3) Revert to the older layout code for the site

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.

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All Replies (4)

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Chosen Solution

Sorry, it's a bug. A team of developers worked on this over the weekend and developed a fix that will be in testing this week in the Nightly release, but it's not likely that Firefox 58 will get the update for 1-3 weeks.

These are all the workarounds I'm aware of (other than using zoom in the message to temporarily fix the mouse behavior in that one message, e.g., Ctrl+ or Ctrl-):

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.


(2) Switch to the Outlook beta layout

There is a "Try the beta" switch above the Inbox. You'll be able to switch back equally easily if you don't like it.


(3) Revert to the older layout code for the site

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.

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Thank you for your quick response! The third option seems to do the trick, at first blush. I will write in again if it stops working.

Question: Will the fix override this, so that my Firefox will be up to date? Or do I have to make the switch myself?

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Whyohwhy said

Question: Will the fix override this, so that my Firefox will be up to date? Or do I have to make the switch myself?

The fix will make the workarounds unnecessary, but you don't need to rush to undo the settings change. You can do it when it's convenient. It is likely that by Firefox 60, those blocklist preferences will be removed as part of a code cleanup (and/or ignored, for users who customized them).

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Great. Thank you!