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How can I get Firefox to stop saying a download has a virus when it doesn't

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

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I post zipped files of embroidery designs with instructions and Firefox is saying that there is a virus in them. There absolutely isn't. Since I'm dealing with many older ladies this is really scary to them. How can I get Firefox to stop the false positive?

I post zipped files of embroidery designs with instructions and Firefox is saying that there is a virus in them. There absolutely isn't. Since I'm dealing with many older ladies this is really scary to them. How can I get Firefox to stop the false positive?

All Replies (6)

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This usually is a problem with the reputation of the website where you posted the zip file. If the site has been used to distribute malware, it may be added to a list of malware distribution sites that Firefox uses to flag downloads. You can check the URL of the download on this page for more information:

https://www.google.com/transparencyreport/safebrowsing/diagnostic/index.html

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I used your link and it says: Current status: Not dangerous

Safe Browsing has not recently seen malicious content on groups.yahoo.com/neo/groups.

This is a group for machine embroidery. Is it possible that Firefox is seeing the embroidery formats in the zipped file and thinks one of them is a virus?

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Firefox doesn't include any code to scan inside zip files. Your security software and security add-ons would be responsible for that.

If Safe Browsing cleared the full URL of the downloaded file -- you can copy a download URL from the downloads panel or downloads list by right-clicking the download and choosing Copy Download Link -- then Firefox may be using an older version of the list. It usually is updated every few hours.

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Separate Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0. 207 Flash Player (Linux) Version 11.2. 202.644

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Flash is not installed on this computer. This computer is dedicated to my embroidery software and I can't risk all the trouble Flash causes. What does that have to do with Firefox thinking that a download has a virus in it?

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ggmcbreen said

Flash is not installed on this computer. . . . . What does that have to do with Firefox thinking that a download has a virus in it?

FredMcD said

Separate Issue: Update your Flash Player

Your System Details shows;

Installed Plug-ins

Shockwave Flash 22.0 r0