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cannot update firefox

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by philipp

jacquesjb
jacquesjb
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I am currently using Firefox 43.0.4 on my WinXP HP Pavilion desktop computer. Whenever I have tried updating, Firefox crashes. I tried before with Firefox 47 and 49 - always the same thing. Firefox updates and when the computer reboots it crashes and I end up having to remove the update and go back to the earlier version which is now not supported. My WinXP has the SP3 and I am unsure as 32 or 64 bit. How can I do a good clean install of the latest Firefox?

I am currently using Firefox 43.0.4 on my WinXP HP Pavilion desktop computer. Whenever I have tried updating, Firefox crashes. I tried before with Firefox 47 and 49 - always the same thing. Firefox updates and when the computer reboots it crashes and I end up having to remove the update and go back to the earlier version which is now not supported. My WinXP has the SP3 and I am unsure as 32 or 64 bit. How can I do a good clean install of the latest Firefox?

All Replies (1)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.