Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot reply to messages

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

I cannot write or reply to emails. The task bar shows the page is there but will not open up to a full page. I can write and reply in safe mode only. Rayman429

I cannot write or reply to emails. The task bar shows the page is there but will not open up to a full page. I can write and reply in safe mode only. Rayman429

All Replies (6)

more options

Safe mode disables add ons and themes. Figure out what you added to Thunderbird to break it.

more options

I haven't added anything that I know of. I do know there was an update about a week ago. I checked the last day I sent an email, and was the same day as the update. I run my system very plain

more options

just try a reinstall getthunderbird.com

more options

Same result.

more options

Should I have dumped original thunderbird before reloading new?

more options

What exactly is the error message?

Open the error console. (ctrl+Shift+J) clear it. Try and send a mail. What error messages appear? I am expecting things like errors about cyphers.

Note that if you right click errors you can copy them and then paste them into messages on the forum