Firefox 42 crash in plug-container on system shutdown/restart
I am now getting a crash every time I shutdown or restart my PC at home(Win 10) or at work (win 7). Stack from VS if it's any help: > mozglue.dll!0016ed50() Unknown
[Frames below may be incorrect and/or missing, no symbols loaded for mozglue.dll] xul.dll!0ff445af() Unknown sysfer.dll!74887cb2() Unknown sysfer.dll!74888c30() Unknown sysfer.dll!74888c41() Unknown ntdll.dll!_ZwAllocateVirtualMemory@24?() Unknown KernelBase.dll!_VirtualAllocEx@20?() Unknown KernelBase.dll!_VirtualAlloc@16?() Unknown 0000007d() Unknown KernelBase.dll!_BaseSetLastNTError@4?() Unknown KernelBase.dll!_ReadFile@20?() Unknown kernel32.dll!_ReadFileImplementation@20?() Unknown
VS reports version as 42.00.0.5780.
All Replies (5)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Hi Fred, The 4 or 5 most recent had no bp so I've done them. Here's the list: Report ID Date Submitted bp-3e5bedbe-927c-44a5-a083-0b1b72151130 30/11/2015 10:14 bp-176ccf57-fc26-402b-97eb-5af922151130 30/11/2015 10:14 bp-da157e17-af3a-489a-a563-b4e1b2151130 30/11/2015 10:14 bp-388c6313-8f74-4701-8aca-a22fc2151130 30/11/2015 10:14 bp-2dab3b0c-d1cd-4543-a7de-4ac8b2151130 30/11/2015 10:13 bp-53c959be-f9b7-4b2a-a8db-26d8e2151130 30/11/2015 10:13 bp-1fc7d548-f7f0-4e00-b444-37b3a2151130 30/11/2015 10:12 bp-3cb48753-5e5a-41f9-8484-81b562151005 05/10/2015 09:02
Hope that helps, Simon
Modified by cor-el
bp-176ccf57-fc26-402b-97eb-5af922151130 Signature hang Process Type plugin Shockwave Flash Version: 18.0.0.232
Attention Sumo's there are 15 related bug reports ++++++++++++++++++++++++++++++++++++++++++ bp-3e5bedbe-927c-44a5-a083-0b1b72151130 Signature EMPTY: no crashing thread identified
This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. +++++++++++++++++++++++++++++++++++++++++++++ bp-da157e17-af3a-489a-a563-b4e1b2151130 Signature hang
Attention Sumo's there are 15 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-388c6313-8f74-4701-8aca-a22fc2151130 Signature hang
Process Type plugin IE Tab Plug-in Version: 2.2.0.1
npietab2.dll = IE Tab Plug-in
NAME.DLL = Name ActiveX Control = 2007 Microsoft Office
Your System Details shows; Firefox 42.0 but the crash reports show; Version 40.0.3 Did you upgrade? Is the problem still there?
Security Issue: Update your Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,”
and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).
Note: Edge on Win10 does not use ActiveX version but its own Flash.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
Hi Fred, Help about says I've got Firefox 42.0. Thing is I don't get the 'normal' Mozilla crash reporter pop-up but I get a more standard windows pop-up. So the error reports you're seeing may not be relevant I guess.
The crash reports are real. Please follow my instructions above.