Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Mozilla keep requesting download after downloaded same file 3 times?

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by cor-el

more options

I have downloaded 40.0.3 three times within the last week and a half. We restart firefox and an update pops up again with the same information. How do I prevent this from continuously happening.

I have downloaded 40.0.3 three times within the last week and a half. We restart firefox and an update pops up again with the same information. How do I prevent this from continuously happening.

All Replies (2)

more options

Was this an update, or full install?

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose personal data like bookmarks when you uninstall and (re)install or update Firefox.